Supervisor / Assistant Manager

CLOUD RESTAURANT GROUP PRIVATE LIMITED; Singapore; On-site; SGD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Staff meals

Training & development

Career progression

Friendly environment

Growth opportunities

Job summary

Cloudmills Bakery is seeking a hands-on Bakery Supervisor / Assistant Manager in Singapore. You will oversee daily bakery operations, supervise front-of-house and ensure high-quality customer experiences.

The role requires leadership, strong hospitality focus and the ability to manage cash, inventory and hygiene standards. Shifts include weekends and public holidays; growth opportunities are available within Cloudmills Bakery.

Qualifications

• 2–3 years of experience in F&B, bakery, café, retail or hospitality operations.
• Supervisory or team leadership experience preferred.
• Bakery, café or specialty food experience is an advantage.
• Strong customer service and communication skills.
• Ability to lead a team and take ownership of daily operations.
• Good understanding of POS, cash handling and inventory management.

Responsibilities

• Oversee day-to-day bakery operations and ensure opening/closing readiness.
• Provide warm, friendly customer service and lead by example.
• Supervise service crew and allocate duties per shift.
• Assist with sales initiatives and ensure accurate cash handling and POS use.
• Monitor inventory, packaging, and wastage; coordinate with production."
• Maintain high hygiene, safety and presentation standards throughout the bakery.

Skills

Leadership

Customer service

Cash handling

Inventory management

POS systems

Team supervision

Job description

Bakery Supervisor / Assistant Manager

Company: Cloudmills Bakery
Location: Singapore
Employment Type: Full-time
Working Hours: 5 days shift work
Salary: Competitive, based on experience

About Cloudmills Bakery

Cloudmills Bakery is a modern bakery focused on quality products, warm hospitality and an approachable customer experience. We are looking for a hands-on Supervisor / Assistant Manager to join our team and play an important role in the day-to-day running of the bakery.

This is a customer-facing leadership position suited to someone who enjoys working with people, has strong attention to detail and is comfortable taking ownership of daily operations.

About the Role

As the Bakery Supervisor / Assistant Manager, you will support the management team in overseeing daily bakery operations and ensuring that customers receive a consistently high-quality experience.

You will supervise the front-of-house team, ensure products are presented and replenished properly, manage daily opening and closing procedures, and help maintain smooth communication between the bakery and kitchen/production team.

The ideal candidate is hands-on, responsible and commercially minded, with a genuine passion for hospitality and good food.

Key Responsibilities

Daily Operations

• Assist the management team in overseeing the day-to-day operations of the bakery.

• Ensure the bakery is properly prepared before opening and efficiently closed at the end of the day.

• Maintain high standards of cleanliness, organisation and presentation throughout the bakery.

• Ensure products are displayed attractively, properly labelled and adequately replenished.

• Monitor product availability throughout the day and coordinate with the production team on replenishment requirements.

• Ensure operating procedures and service standards are consistently followed.

• Identify and resolve operational issues promptly.

Customer Service

• Provide warm, friendly and professional service to customers.

• Lead by example in delivering a high standard of hospitality.

• Assist customers with product recommendations and answer questions regarding bakery products and ingredients.

• Handle customer feedback, requests and complaints professionally.

• Build relationships with regular customers and encourage repeat visits.

• Ensure the overall customer experience reflects the standards and values of Cloudmills Bakery.

Team Supervision

• Supervise and support service crew and junior team members during daily operations.

• Allocate duties and ensure sufficient manpower during each shift.

• Conduct daily team briefings and communicate operational priorities.

• Train new team members on service standards, product knowledge and operating procedures.

• Monitor staff performance, punctuality, grooming and overall conduct.

• Provide feedback and coaching to team members where required.

• Foster a positive, professional and collaborative working environment.

Sales & Cash Management

• Support the team in achieving daily and monthly sales targets.

• Monitor daily sales and identify opportunities to improve sales performance.

• Ensure accurate handling of cash, card and digital payments.

• Perform cash reconciliation and report discrepancies promptly.

• Ensure proper use of the POS system and adherence to payment procedures.

• Assist with promotions, seasonal products and other sales initiatives.

Inventory & Cost Control

• Monitor inventory levels of bakery products, packaging and front-of-house supplies.

• Assist with stock taking and inventory reconciliation.

• Monitor product wastage and identify opportunities to reduce unnecessary wastage.

• Ensure products are properly stored, labelled and handled.

• Report low stock, damaged products or discrepancies to the relevant team.

• Assist with receiving deliveries and checking quantities and quality where required.

Food Safety & Hygiene

• Ensure the bakery maintains high standards of food hygiene, cleanliness and safety.

• Ensure proper food handling, storage and display procedures are followed.

• Ensure cleaning schedules and daily hygiene procedures are completed.

• Report equipment, maintenance or safety issues promptly.

• Ensure compliance with relevant Singapore food safety and workplace safety requirements.

Requirements

• Minimum 2–3 years of experience in F&B, bakery, café, retail or hospitality operations.

• Previous supervisory or team leadership experience is preferred.

• Bakery, café or specialty food experience is an advantage.

• Strong customer service and communication skills.

• Comfortable leading a team and taking responsibility for daily operations.

• Good understanding of POS systems, cash handling and basic inventory management.

• Able to work in a fast-paced environment and handle multiple priorities.

• Good attention to detail and a strong sense of ownership.

• Positive, energetic and approachable personality.

• Willing to work shifts, weekends and public holidays.

We Are Looking For Someone Who Is

Hands-on – Willing to jump in and help the team during busy periods rather than simply supervise from the sidelines.

Customer-focused – Takes pride in creating a welcoming experience and building relationships with customers.

Responsible – Can be trusted to take ownership of the bakery's daily operations.

People-oriented – Able to motivate, coach and support team members.

Commercially aware – Understands the importance of sales, productivity, wastage and cost control.

Detail-oriented – Maintains high standards for product presentation, cleanliness and service.

What We Offer

• Competitive salary based on experience and capabilities.

• Performance incentives.

• Staff meals and benefits.

• Training and development opportunities.

• Opportunities for career progression within a growing F&B group.

• A friendly and collaborative working environment.

• Opportunity to be part of the growth and development of Cloudmills Bakery.

If you are passionate about hospitality, enjoy working with people and want to take ownership of a bakery's daily operations, we would love to hear from you.