Customer Service Crew

BAKERY BRERA CAFE PTE. LTD.; Singapore; On-site; SGD 26,000 - 40,000; Full time

Benefits offered by this job

Training in product knowledge and ops

Growth opportunities

Flexible work arrangements

Job summary

Bakery Brera Cafe Pte. Ltd.

is looking for a Customer Service & Operations Executive (Artisan French Café) to join a dedicated team in a vibrant bakery cafe environment, delivering quality baked goods and heartfelt service. You will handle frontline service for corporate, walk‑in, online, and event customers, provide product guidance, manage orders, invoicing, and POS systems while upholding food hygiene and SOPs.

Qualifications

• Strong customer service mindset with good communication skills.
• Mature, dependable, and well-organised with a professional attitude.
• Able to multitask and handle both frontline service and operational duties.
• Comfortable working in a fast-paced bakery & café environment.
• Inspired individuals who serve with a mission-driven heart.
• Looking for a long-term working relationship and growth with the company.
• Seniors, experienced candidates, and homemakers are welcome.
• Local Singaporeans and PRs only.

Responsibilities

• Provide warm, professional, and attentive service to corporate, walk‑in, online, and event customers.
• Offer product consultation and recommendations, including allergen awareness and dietary requirements.
• Build genuine, long-term relationships with customers and corporate clients.
• Promote bakery products with confidence, care, and product knowledge (training provided).
• Ensure order accuracy, timely fulfilment, and high levels of customer satisfaction.
• Support daily operations through adherence to SOPs, cost control, and productivity improvement initiatives.
• Assist with order processing, invoicing, stock checks, replenishment, and supplier coordination.
• Manage and operate POS systems, mobile apps, and laptop‑based applications.
• Monitor and uphold high standards of housekeeping, food hygiene, and workplace cleanliness.

Skills

Customer service

Communication

Mature & dependable

Organised

Multitasking

Fast-paced environment

Growth mindset

Job description

Job Description & Requirements

Customer Service & Operations Executive (Artisan French Café)

About the Role

You will be part of a dedicated and passionate team serving esteemed customers in a vibrant artisan French café environment. AtBakery Brera's cafe we are committed to becoming a leading artisanal bakery cafe by delivering quality baked goods and heartfelt service, while nurturing empowerment, continuous improvement, education, and community engagement — with a long‑term vision of growing into a progressive SME of the future.

We are seekingmature, responsible, and service-oriented individualswho take pride in serving customers and supporting daily operations in a professional bakery & café setting.

Key Responsibilities

Customer Service & Sales

• Provide warm, professional, and attentive service tocorporate, walk‑in, online, and event customers

• Offer product consultation and recommendations, including value‑added information such asallergen awareness and dietary requirements

• Build genuine, long‑term relationships with customers and corporate clients

• Promote bakery products with confidence, care, and product knowledge (training provided)

• Ensure order accuracy, timely fulfilment, and high levels of customer satisfaction

Operations & Administration

• Support daily operations through adherence toSOPs, cost control, and productivity improvement initiatives

• Assist withorder processing, invoicing, stock checks, replenishment, and supplier coordination

• Manage and operatePOS systems, mobile apps, and laptop‑based applications

• Monitor and uphold high standards ofhousekeeping, food hygiene, and workplace cleanliness

Requirements & Attributes

• Strong customer service mindset with good communication skills

• Mature, dependable, and well‑organised with a professional attitude

• Able to multitask and handle both frontline service and operational duties

• Comfortable working in a fast‑paced bakery & café environment

• Inspired individuals who serve with amission‑driven heart

• Looking for along‑term working relationshipand growth with the company

• Seniors, experienced candidates, and homemakers are welcome

• Local Singaporeans and PRs only

What We Offer

• Supportive, values‑driven work culture

• Training in product knowledge and operations

• Progressive responsibilities and growth opportunities

• Flexible work arrangements for suitable roles and experience levels