Bakery Service Crew

DG BAKERY PTE. LTD.; Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

Dough & Grain in Singapore is seeking friendly, energetic individuals to join our growing team as customer-focused staff. You will welcome customers, assist with product enquiries, take orders and process payments, while helping maintain appealing bakery displays.

No prior bakery experience is required as training will be provided; experience in F&B, bakery, café, retail or customer service is a plus. Shift work including weekends and public holidays is expected in a fast-paced environment.

Qualifications

• No formal bakery experience required; training provided.
• Experience in F&B, bakery, café, retail or customer service is a plus.
• Basic English communication skills.

Responsibilities

• Welcome and serve customers in a friendly and professional manner.
• Assist customers with product enquiries and provide recommendations.
• Take customer orders and process payments accurately.
• Maintain clean, neat display of breads and pastries.
• Operate POS system and handle transactions.
• Support stock, inventory checks and daily outlet operations.

Skills

Friendly demeanor

Good communication

Interpersonal skills

Teamwork

Willingness to learn

Flexibility

Job description

About Dough & Grain

Dough & Grain is a modern bakery offering freshly baked breads, pastries and quality baked treats in a welcoming and comfortable environment. We are looking for friendly, energetic and customer-focused individuals to join our growing team.

Responsibilities:

1. Customer Service

• Welcome and serve customers in a friendly and professional manner.
• Assist customers with product enquiries and provide recommendations based on their preferences.
• Take customer orders and process payments accurately.
• Handle customer feedback and enquiries professionally.
• Ensure customers have a pleasant experience at the bakery.

2. Bakery & Product Handling

• Display breads, pastries and other bakery products neatly and attractively.
• Replenish products and maintain proper product presentation throughout the day.
• Check product freshness, quality and expiry dates.
• Pack bakery products according to company standards.
• Ensure proper handling and storage of food products.

3. Cashier & POS Operations

• Operate the POS system and handle cashless/cash transactions accurately.
• Perform opening and closing cashier duties when required.
• Ensure accurate billing and payment collection.
• Assist with daily sales and cashier reconciliation.

4. Outlet Operations

• Maintain cleanliness and hygiene standards within the bakery.
• Clean counters, shelves, equipment and dining areas as required.
• Assist with opening and closing of the outlet.
• Support stock receiving, stock arrangement and inventory checks.
• Follow all company SOPs, food safety and hygiene requirements.

5. Sales & Upselling

• Promote bakery products, new launches and special promotions.
• Recommend complementary products to customers where appropriate.
• Work towards individual and outlet sales targets.
• Support the team in achieving daily sales performance.

6. Teamwork

• Work closely with colleagues to ensure smooth daily operations.
• Assist team members during peak periods.
• Communicate effectively with the Outlet Manager/Supervisor.
• Maintain a positive and cooperative working environment.

Requirements:

• No prior bakery experience is required; training will be provided.
• Previous experience in F&B, bakery, café, retail or customer service will be an advantage.
• Friendly, approachable and customer-oriented.
• Good communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Responsible, reliable and able to work independently when required.
• Comfortable working in a fast-paced retail/bakery environment.
• Able to work shifts, weekends and public holidays.
• Basic English communication skills.
• Food Hygiene Certificate is an advantage.