Retail Operation Manager

MY US FOOD PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food service provider in Singapore is seeking a skilled manager to oversee operations. Responsibilities include staff management, driving sales, inventory oversight, and ensuring compliance with operational standards. The ideal candidate will develop strategies for enhancing customer experience and manage budgets to maximize profitability. This role is crucial for executing promotional campaigns and aligning with company guidelines to ensure success across all stores.

Responsibilities

• Hire, train, and supervise staff while managing scheduling and performance reviews.
• Drive sales performance and analyze data to enhance strategy.
• Oversee inventory management and order fulfillment processes.
• Ensure compliance with operational standards and company policies.
• Develop customer experience strategies across all channels.
• Manage budgets and monitor expenses for profitability.
• Develop operational strategies and ensure legal compliance.
• Execute promotional campaigns as directed by headquarters.

Job description

Key responsibilities

• Staff and team management: Hire, train, and supervise staff, manage scheduling, conduct performance reviews, and handle disciplinary actions.
• Sales and performance: Drive sales, meet targets, and analyze daily, weekly, and monthly sales data to implement strategies for improvement.
• Inventory management: Oversee inventory levels, conduct stock takes, ensure accuracy, and manage order fulfillment processes for both online and in-store purchases.
• Operational standards: Ensure all stores operate according to company policies, guidelines, and standards.
• Customer experience: Develop and implement strategies to ensure a positive and seamless customer experience across all channels.
• Budget and financial management: Manage budgets, monitor expenses, and examine financial data to maximize profitability.
• Strategy and implementation: Develop and implement operational strategies, improve processes, and ensure compliance with legal and company requirements.
• Promotions and marketing: Cascade and operationalize headquarters' directives, including the execution of promotional campaigns.