Restaurant Supervisor | Fico

The Lo & Behold Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A renowned hospitality group in Singapore is looking for a Service Lead to oversee operations at their beachfront Italian restaurant. The role involves ensuring excellent guest experiences, training staff, and maintaining service standards. Ideal candidates should possess strong customer service skills and a proactive attitude towards guest engagement. This position offers a vibrant team culture with significant career growth potential.

Benefits

Sales incentive program

Medical and insurance coverage

Employee dining discounts

Celebrations for key milestones

Sabbaticals for long service

Qualifications

• Must have a friendly demeanor and a passion for making guests happy.
• Ability to take orders and describe menu items effectively.
• Experience in service operations preferred.

Responsibilities

• Lead service operations to ensure guest satisfaction.
• Build and maintain relationships with guests.
• Train staff and uphold service standards.

Skills

Customer service

Relationship building

Order taking

Up-selling

Proactive service

Basic training

Job description

Overview

Fico is a casual, beachfront Italian restaurant along East Coast Park by Chef-Partner Mirko Febbrile. Fico is inspired by Cucina Povera (a waste-not, want-not approach) and celebrates the simplest things in life, from humble ingredients to genuine, no-frills hospitality. Fico is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences. The group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023, and 2024) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

Responsibilities

• Leading service operations
• Building and maintaining relationships with guests
• Order taking and menu description
• Up-selling products based on your extensive product knowledge
• Assuring outlet setup is complete and walkthrough is done before shift
• Maintaining guest satisfaction levels by being proactive in service/bar operations
• Improving procedures and systems
• Conducting basic training and ensure SOPs are adhered to

What to expect

• Direct transport into the restaurant from Bedok MRT Station
• 5 day work week
• Join a dynamic, young and fun loving service team
• Excellent team culture and a defined career growth plan to develop yourself

We love people who

• Go above and beyond to make someone else’s day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here: https://www.lobehold.com/playbook https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80832942. Should your application progress to the next stage, we will be in contact to arrange an interview.