Restaurant Operations Lead — Guest Experience & Growth

RGS 31 CANTEEN PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

RGS 31 CANTEEN PTE. LTD. in Singapore seeks an experienced Restaurant Manager to coordinate daily Front of House and Back of House operations, deliver superior service, and maximize customer satisfaction.

You will supervise shifts, coach staff, review vendor quality, monitor costs, and create reports on revenues and expenses while promoting the brand at local events. Knowledge of OpenTable preferred.

Qualifications

• Proven work experience as a Restaurant Manager or General Manager.
• Strong customer service experience with managerial scope.
• Extensive F&B knowledge and ability to recall ingredients and dishes.
• Familiarity with restaurant management software, like OpenTable and PeachWorks.

Responsibilities

• Coordinate daily Front of House and Back of House operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently to customer complaints.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback.
• Create reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community and arrange events.

Skills

Restaurant Management

Customer Service

F&B Knowledge

Leadership

OpenTable

PeachWorks

Tools

OpenTable

PeachWorks

Job description

RGS 31 CANTEEN PTE. LTD. in Singapore seeks an experienced Restaurant Manager to coordinate daily Front of House and Back of House operations, deliver superior service, and maximize customer satisfaction.

You will supervise shifts, coach staff, review vendor quality, monitor costs, and create reports on revenues and expenses while promoting the brand at local events. Knowledge of OpenTable preferred.