Restaurant Operations Lead - Guest Experience & Growth

FOOD CONCEPTS STEAK PTE. LTD.; Singapore; On-site; SGD 45,000 - 56,000; Full time

Benefits offered by this job

Competitive salary with incentives

Career progression opportunities

5‑day work week

Medical benefits

Staff meals

Collaborative workplace culture

Job summary

FOOD CONCEPTS STEAK PTE. LTD. in Singapore is seeking a passionate and seasoned Assistant Restaurant Manager to lead the floor, shape the guest journey, and drive operational excellence across all dining areas.

You will manage daily operations, oversee staff scheduling and training, and collaborate with the Chef to ensure food quality and guest satisfaction while aligning with company policies and budgets. This role requires flexibility to work evenings and weekends and entails overseeing

Qualifications

• 5+ years in a management role within the hospitality industry.
• Experience managing rostering, staff scheduling and team performance.
• Experience handling guest complaints and service recovery.
• Willingness to work evenings, weekends and public holidays.
• Familiarity with cash handling and POS system operations.
• WSQ Food Safety & Hygiene certification or willingness to obtain one.

Responsibilities

• Support the Restaurant Manager by managing daily operations and stepping in during their absence to maintain seamless service.
• Prepare staff schedules aligned with business needs, budgets, and service standards to optimize workforce efficiency.
• Drive monthly financial goals by forecasting revenue, monitoring spending, and implementing corrective action plans.
• Maintain current knowledge of company policies, local regulations, and industry trends to ensure compliance and innovation.
• Represent the restaurant department in F&B meetings to contribute insights and align strategies.
• Facilitate and coordinate training programs with the Service Manager to develop staff skills and address ongoing learning needs.
• Lead daily briefings and monthly team meetings to promote clear communication and strengthen team cohesion.
• Oversee opening and closing procedures to ensure all operational tasks are completed and premises secured.
• Monitor staff performance, grooming, and hygiene standards to uphold quality and professionalism.
• Collaborate with the Chef on food quality, presentation, and daily menu briefings to ensure consistent guest satisfaction.
• Work with other departments to coordinate smooth service flow and promptly resolve operational issues.
• Stay informed on industry trends through publications, networking, and peer visits to enhance service offerings.
• Ensure all menus (food, dessert, wine, beverage) are accurate, clean, and well-maintained for guest clarity.
• Manage presentation elements such as flower arrangements, trolleys, and displays to enhance the dining environment.
• Engage guests warmly upon arrival, assist with seating, and create memorable dining experiences through attentive service.

Skills

Leadership in team management

Strategic thinking

Guest engagement

Flexibility

Education

WSQ Food Safety & Hygiene certification

Tools

POS system operations

Job description

FOOD CONCEPTS STEAK PTE. LTD. in Singapore is seeking a passionate and seasoned Assistant Restaurant Manager to lead the floor, shape the guest journey, and drive operational excellence across all dining areas.

You will manage daily operations, oversee staff scheduling and training, and collaborate with the Chef to ensure food quality and guest satisfaction while aligning with company policies and budgets. This role requires flexibility to work evenings and weekends and entails overseeing