Guest Experience & Operations Manager

GNS FOODS PTE. LTD.; Singapore; Presencial; SGD 60.000 - 100.000; Jornada completa

Descripción de la vacante

GNS FOODS PTE. LTD. is seeking a Restaurant Manager to oversee daily Front of House and Back of House operations, ensuring smooth service and guest satisfaction in a busy environment.

You will coach staff, review quality, manage costs, and maintain sanitation standards, while promoting the brand through events and local outreach. Prior experience in restaurant management and proficiency with OpenTable or PeachWorks are essential, along with strong leadership and financial skills.

Formación

• Proven work experience as a Restaurant Manager or Restaurant General Manager.
• Proven customer service experience as a manager.
• Extensive food and beverage knowledge with ability to recall ingredients and dishes.
• Familiarity with restaurant management software, like OpenTable and PeachWorks.
• Strong leadership, motivational and people skills.
• Acute financial management skills.

Responsabilidades

• Coordinate daily Front of the House and Back of the House operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure sanitation and safety regulations compliance.
• Manage restaurant's good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.

Conocimientos

Restaurant management

Customer service

F&B knowledge

Leadership

Financial management

Herramientas

OpenTable

PeachWorks

Descripción del empleo

GNS FOODS PTE. LTD. is seeking a Restaurant Manager to oversee daily Front of House and Back of House operations, ensuring smooth service and guest satisfaction in a busy environment.

You will coach staff, review quality, manage costs, and maintain sanitation standards, while promoting the brand through events and local outreach. Prior experience in restaurant management and proficiency with OpenTable or PeachWorks are essential, along with strong leadership and financial skills.