Restaurant Operations Lead: Customer Experience & Efficiency

MOTON INTERNATIONAL HUMAN RESOURCES PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading hospitality management firm in Singapore is seeking an Operations Manager to oversee day-to-day operations, ensuring excellent customer service and team productivity. The ideal candidate will manage revenue and profitability, control costs, and lead the staff to create exceptional customer experiences. Strong leadership skills and experience in operational management are essential for this role.

Responsibilities

• Plan, organize, direct and run optimum day-to-day operations.
• Achieve high levels of customer satisfaction through excellent service.
• Ensure staff is working together as a team.
• Check stock levels and order supplies as needed.
• Maintain the restaurant’s revenue, profitability and quality goals.
• Control operational costs and identify measures to cut waste.
• Analyze sales figures and explore ways to boost revenue.
• Lead and motivate staff to create an exceptional experience for customers.
• Monitor and maintain health and safety standards.
• Resolve customer complaints and ensure customers leave satisfied.
• Evaluate and improve operational procedures.

Job description

A leading hospitality management firm in Singapore is seeking an Operations Manager to oversee day-to-day operations, ensuring excellent customer service and team productivity. The ideal candidate will manage revenue and profitability, control costs, and lead the staff to create exceptional customer experiences. Strong leadership skills and experience in operational management are essential for this role.