Restaurant Operations & Guest Experience Lead

Chinois Pte. Ltd.; Singapore; Sur place; SGD 20 000 - 33 000; Plein temps

Résumé du poste

Chinois Pte. Ltd. in Singapore is seeking a frontline guest relations role within our busy restaurant. You will handle guest inquiries, resolve complaints, and ensure smooth daily operations to deliver high guest satisfaction.

You will maintain an orderly outlet, inform staff about promotions, and contribute ideas to boost service and revenue. Weekend and public holiday shifts required; a friendly, team-oriented attitude is essential.

Qualifications

• Prior experience in a similar role is preferred.
• Excellent customer service and communication skills are essential.
• Friendly, positive attitude and team-oriented mindset.
• Service oriented and passionate about F&B industry.

Responsabilités

• Handle guest inquiries and resolve complaints in a professional manner.
• Ensure that all the supplies and stocks in the outlet are sufficient for the day-to-day operations.
• Support daily restaurant operations to ensure smooth service and high guest satisfaction.
• Maintain an attractive and an orderly appearance in the outlet.
• Ensure that all staff are properly informed on the promotions and information.
• Contribute ideas to improve operational efficiency, customer service, and revenue generation.
• Any other ad-hoc duties as assigned by the Company.

Connaissances

Customer Service

Communication

Team Player

Description du poste

Chinois Pte. Ltd. in Singapore is seeking a frontline guest relations role within our busy restaurant. You will handle guest inquiries, resolve complaints, and ensure smooth daily operations to deliver high guest satisfaction.

You will maintain an orderly outlet, inform staff about promotions, and contribute ideas to boost service and revenue. Weekend and public holiday shifts required; a friendly, team-oriented attitude is essential.