Guest Experience Supervisor

Club Chinois; Singapore; On-site; SGD 31,000 - 45,000; Full time

Job summary

Club Chinois in Singapore is seeking a dedicated Restaurant Supervisor to oversee daily operations and motivate the front-of-house team. You will ensure service standards, handle guest concerns, and document daily procedures to maintain smooth restaurant performance.

We value strong communication, problem-solving, and a passion for the F&B industry. Weekend and public holiday availability is essential as part of a fast-paced venue.

Qualifications

• Prior experience in a similar role is preferred.
• Strong knowledge of restaurant operations and service standards.
• Excellent customer service and communication skills.
• Service oriented and passionate working in F&B industry.
• Problem-solving and conflict-resolution abilities.
• Able to work on weekends and public holidays.

Responsibilities

• Supervise and support the daily restaurant operations, ensuring smooth and efficient service
• Motivate front-of-house staff to deliver outstanding customer service
• Ensure smooth day-to-day restaurant operations
• Ensure high standards of customer service are consistently met
• Handle customer complaints or concerns and resolve issues in a professional and timely manner
• Perform daily operation tasks, documenting procedures and creating guidelines
• Ensure proper maintenance and cleanliness of equipment and restaurant
• Conduct opening and closing procedures, including cash handling and shift reports
• Report daily operational or staffing issues to management
• Any other ad-hoc duties as assigned by the Superior from time to time

Skills

Excellent customer service

Communication skills

Leadership of front-of-house

Problem-solving

Conflict resolution

Weekend/holiday availability

Education

Experience in a similar role

Job description

Club Chinois in Singapore is seeking a dedicated Restaurant Supervisor to oversee daily operations and motivate the front-of-house team. You will ensure service standards, handle guest concerns, and document daily procedures to maintain smooth restaurant performance.

We value strong communication, problem-solving, and a passion for the F&B industry. Weekend and public holiday availability is essential as part of a fast-paced venue.