Guest Experience Specialist - Front of House

Club Chinois; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Club Chinois in Singapore is seeking a friendly, customer-focused service professional to warmly welcome guests, take accurate orders, and deliver meals and drinks with efficiency. You will ensure courteous service and maintain a clean dining area in a fast-paced setting.

Responsibilities include handling POS payments, restocking items, and assisting with opening/closing duties. Weekend and public holiday shifts are required, with a strong emphasis on teamwork and customer satisfaction.

Qualifications

• Prior experience in a similar role is preferred.
• Excellent customer service and communication skills.
• Friendly, positive attitude and team-oriented mindset.
• Service oriented and passionate working in F&B industry.
• Able to work on weekends and public holidays.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet and welcome customers in a warm and professional manner.
• Take customer orders accurately and efficiently.
• Serve food and beverages promptly and courteously.
• Handle customer inquiries, complaints, or feedback with a positive attitude.
• Maintain cleanliness and organization in the dining area and service stations.
• Process payments using POS systems and handle cash/credit transactions.
• Restock and replenish service items as needed.
• Perform opening and closing duties as assigned.
• Any other ad-hoc duties as assigned by the Company.

Skills

Customer service

Communication

Teamwork

POS handling

Tools

POS systems

Job description

Club Chinois in Singapore is seeking a friendly, customer-focused service professional to warmly welcome guests, take accurate orders, and deliver meals and drinks with efficiency. You will ensure courteous service and maintain a clean dining area in a fast-paced setting.

Responsibilities include handling POS payments, restocking items, and assisting with opening/closing duties. Weekend and public holiday shifts are required, with a strong emphasis on teamwork and customer satisfaction.