Restaurant Operations & Guest Experience Associate

TUNG LOK SIGNATURES (2006) PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Tung Lok Signatures (2006) PTE. LTD. is seeking a service-minded individual to assist guests, handle inquiries, and resolve complaints while supporting daily restaurant operations.

The role emphasizes maintaining a clean, inviting outlet, keeping staff informed on promotions, and contributing ideas to improve service quality and revenue. Weekend and public holiday shifts are required in a fast-paced F&B environment.

Qualifications

• Prior experience in a similar role is preferred.
• Excellent customer service and communication skills.
• Friendly, positive attitude and team-oriented mindset.
• Service oriented and passionate working in F&B industry.
• Able to work on weekends and public holidays.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle guest inquiries and resolve complaints in a professional manner
• Ensure that all the supplies and stocks in the outlet are sufficient for the day-to-day operations
• Support daily restaurant operations to ensure smooth service and high guest satisfaction
• Maintain an attractive and an orderly appearance in the outlet
• Ensure that all staff are properly informed on the promotions and information
• Contribute ideas to improve operational efficiency, customer service, and revenue generation
• Any other ad-hoc duties as assigned by the Company

Skills

Customer service

Communication

Teamwork

Positive attitude

F&B knowledge

Job description

Tung Lok Signatures (2006) PTE. LTD. is seeking a service-minded individual to assist guests, handle inquiries, and resolve complaints while supporting daily restaurant operations.

The role emphasizes maintaining a clean, inviting outlet, keeping staff informed on promotions, and contributing ideas to improve service quality and revenue. Weekend and public holiday shifts are required in a fast-paced F&B environment.