Restaurant Manager

99 HOTPOT BBQ PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A popular restaurant in Singapore is seeking a Restaurant Manager to oversee daily operations, enhance customer satisfaction, and manage staff performance. The ideal candidate will have extensive experience in restaurant management, strong leadership abilities, and a solid understanding of the food and beverage industry. Responsibilities include training staff, managing costs, and promoting the establishment in the community. The role demands an acute financial acumen and proficiency in restaurant management software.

Qualifications

• Proven work experience as a Restaurant Manager or similar role.
• Extensive food and beverage knowledge to inform customers and staff.
• Strong leadership, motivational, and people skills.

Responsibilities

• Coordinate daily restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Train new and current employees on customer service practices.

Skills

Restaurant management

Customer service

Leadership

Financial management

Food and Beverage knowledge

Education

Diploma in Business Administration or similar

Tools

Restaurant management software

Job description

Responsibilities

• Coordinate daily Front of the House and Back of the Houserestaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues andexpenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software
• Strong leadership, motivational and people skills
• Acute financial management skills
• any diploma in Business Administration; hospitality management or culinary schooling is a plus