Reservations & Guest Experience Specialist

InterContinental Hotels Group; Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

A leading hotel brand in Singapore is seeking a Reservations Consultant to promote their Rooms and F&B products. This role invites applicants without prior experience, emphasizing skills in customer interaction, attention to detail, and organizational capabilities. Responsibilities include processing reservations communications, managing bookings, and preparing availability reports. Knowledge of Opera and Weeloy systems is beneficial. Join the team and start your career journey today.

Qualifications

• No experience is required.
• Demonstrated ability to interact with customers and third parties.
• Prior knowledge of reservations systems.
• Highly detail oriented with exceptional organizational skills.
• Able to interact with Mandarin speaking guests.

Responsibilities

• Promote the Hotel’s Rooms and F&B products.
• Engage in suggestive up-selling of Hotel services.
• Record and process reservations communications.
• Manage ‘no show’ reservations.
• Prepare reports on rooms availability and occupancy.

Skills

Customer interaction

Attention to detail

Organizational skills

Ability to handle multiple priorities

Mandarin speaking

Tools

Opera 5 Property Management system

Weeloy Table Management

Job description

A leading hotel brand in Singapore is seeking a Reservations Consultant to promote their Rooms and F&B products. This role invites applicants without prior experience, emphasizing skills in customer interaction, attention to detail, and organizational capabilities. Responsibilities include processing reservations communications, managing bookings, and preparing availability reports. Knowledge of Opera and Weeloy systems is beneficial. Join the team and start your career journey today.