Guest Experience & Reservations Specialist

ROYAL PLAZA; Singapore; On-site; SGD 30,000 - 55,000; Full time

Job summary

ROYAL PLAZA, Singapore, seeks a Reservations & Communications Executive to deliver efficient reservation and guest‑communication services that support revenue objectives and guest experience. You will handle room reservation enquiries, operate the switchboard, manage wake‑up calls and guest messages, and assist with emergency communications.

Applicants should be skilled in Opera Cloud, upselling techniques, and delivering courteous, professional service in a fast‑paced hotel environment.

Qualifications

• Diploma or equivalent qualification in Hospitality Management preferred.
• Prior hotel reservations, communications centre, front office, or customer service experience preferred.
• Hands-on experience with Opera Cloud is mandatory.
• Experience operating hotel switchboard or communications systems is advantageous.
• Strong understanding of reservation processes, room inventory management, rate structures and upselling techniques.
• Excellent verbal and written communication and guest service skills.

Responsibilities

• Handle all room reservation enquiries via telephone, email, online channels, travel agents, and other distribution platforms.
• Process room reservations accurately and efficiently using the hotel's Property Management System.
• Maximise room revenue through proactive upselling of room categories, packages, promotions, and hotel services.
• Maintain accurate reservation records and ensure data integrity within Opera Cloud.
• Verify arrival reports, reservation amendments, daily reservation activities, cashiering records, and operational reports.
• Respond promptly to reservation enquiries, guest correspondence, and internal requests.

Skills

Communications

Guest service

Upselling

Education

Diploma in Hospitality Management

Tools

Opera Cloud

Switchboard systems

Job description

ROYAL PLAZA, Singapore, seeks a Reservations & Communications Executive to deliver efficient reservation and guest‑communication services that support revenue objectives and guest experience. You will handle room reservation enquiries, operate the switchboard, manage wake‑up calls and guest messages, and assist with emergency communications.

Applicants should be skilled in Opera Cloud, upselling techniques, and delivering courteous, professional service in a fast‑paced hotel environment.