Reservations Consultant - InterContinental Singapore

IHG Hotels & Resorts; Singapore; On-site; SGD 24,552 - 31,248; Full time

Job summary

IHG Hotels & Resorts is seeking a Reservations Agent in Singapore. This role involves promoting the hotel’s rooms and F&B products, engaging in up-selling, and managing reservations. No prior experience is required, but candidates should demonstrate strong organizational and customer interaction skills. Familiarity with Opera and Weeloy systems is a plus. The successful candidate must also have good writing capabilities and be able to communicate with Mandarin-speaking guests. Join our dynamic team in providing exceptional service to our guests.

Qualifications

• No experience is required.
• Ability to interact nicely with customers and third parties.
• Prior knowledge of reservation systems is essential.
• Exemplary organizational skills needed to handle multiple priorities.
• Good writing skills are necessary.
• Ability to communicate with Mandarin speaking guests.

Responsibilities

• Promote the hotel’s products and services.
• Engage in suggestive up-selling.
• Accurately process reservation communications.
• Recommend suitable packages for potential guests.
• Manage 'no show' reservations effectively.
• Maintain booking and billing information for groups.
• Monitor and report reservation levels.
• Collaborate with Front Office and F&B teams.

Skills

Customer interaction

Detail oriented

Organizational skills

Writing skills

Mandarin speaking

Tools

Opera 5 Property Management System

Weeloy Table Management

Job description

Your Day To Day

• Promote the Hotel’s Rooms and F&B products and services with high level of product and service knowledge
• Engage in suggestive up-selling products and services offered by the Hotel to maximize revenue opportunities
• Record and process Rooms and F&B reservations communications from guests, travel agents and other platforms with booking information input accurately
• Quoting and recommending suitable package for potential guest
• Agility to handled services and request effectively and efficiently
• Manage “no show” reservations by investigation and recording of same
• Created, update and maintain Groups booking and billing information
• Maintain knowledge of Rooms and F&B special rates/ offers/ promotions
• Monitor reservation levels and inform Managers of current and future occupancy rates
• Prepare reports as requested (e.g. to travel agents, business houses etc)’ to track future rooms availability, revenue and occupancy
• Working collaboratively with Front Office and F&B Team for compliance and quality assurance expectations
• Support other responsibilities that maybe assign from time to time

What we need from you

• No experience is required
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Prior knowledge and understanding of reservations systems – Opera 5 Property Management system and Weeloy Table Management
• Highly detail oriented individuals with exceptional organizational skills and able to handle multi priorities under pressure
• Good writing skills
• Able to interact with mandarin speaking guest