Instant Services & Reservations Specialist

InterContinental Hotels Group; Singapore; Sur place; SGD 40 000 - 50 000; Plein temps

Résumé du poste

A global hotel group in Singapore seeks a Reservations and Instant Services Coordinator. This role involves promoting teamwork, enhancing guest satisfaction through effective communication, and facilitating room bookings using the Opera Property Management System. Candidates must have 2-3 years of experience in reservations or front office, and proficiency in English is essential. This position offers a dynamic work environment where service excellence is paramount.

Qualifications

• 2 to 3 years of experience in reservations or front office.
• Proficient in Opera PMS is an advantage.
• Fluent in English required.

Responsabilités

• Promote teamwork and quality service through daily communications.
• Sell products and services using up-selling techniques.
• Handle guest complaints and ensure total satisfaction.
• Maintain accurate reservations on Opera PMS.
• Prepare accurate reports regarding up-selling and reservations.

Connaissances

Teamwork

Customer service

Up-selling

Communication

Problem-solving

Fluent English

Outils

Opera Property Management System

Description du poste

A global hotel group in Singapore seeks a Reservations and Instant Services Coordinator. This role involves promoting teamwork, enhancing guest satisfaction through effective communication, and facilitating room bookings using the Opera Property Management System. Candidates must have 2-3 years of experience in reservations or front office, and proficiency in English is essential. This position offers a dynamic work environment where service excellence is paramount.