Instant Services & Reservations Specialist

InterContinental Hotels Group; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

A global hotel group in Singapore seeks a Reservations and Instant Services Coordinator. This role involves promoting teamwork, enhancing guest satisfaction through effective communication, and facilitating room bookings using the Opera Property Management System. Candidates must have 2-3 years of experience in reservations or front office, and proficiency in English is essential. This position offers a dynamic work environment where service excellence is paramount.

Qualifications

• 2 to 3 years of experience in reservations or front office.
• Proficient in Opera PMS is an advantage.
• Fluent in English required.

Responsibilities

• Promote teamwork and quality service through daily communications.
• Sell products and services using up-selling techniques.
• Handle guest complaints and ensure total satisfaction.
• Maintain accurate reservations on Opera PMS.
• Prepare accurate reports regarding up-selling and reservations.

Skills

Teamwork

Customer service

Up-selling

Communication

Problem-solving

Fluent English

Tools

Opera Property Management System

Job description

A global hotel group in Singapore seeks a Reservations and Instant Services Coordinator. This role involves promoting teamwork, enhancing guest satisfaction through effective communication, and facilitating room bookings using the Opera Property Management System. Candidates must have 2-3 years of experience in reservations or front office, and proficiency in English is essential. This position offers a dynamic work environment where service excellence is paramount.