Reservations Consultant - InterContinental Singapore

InterContinental Hotels Group; Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

A leading hotel brand in Singapore is seeking a Reservations Consultant to promote their Rooms and F&B products. This role invites applicants without prior experience, emphasizing skills in customer interaction, attention to detail, and organizational capabilities. Responsibilities include processing reservations communications, managing bookings, and preparing availability reports. Knowledge of Opera and Weeloy systems is beneficial. Join the team and start your career journey today.

Qualifications

• No experience is required.
• Demonstrated ability to interact with customers and third parties.
• Prior knowledge of reservations systems.
• Highly detail oriented with exceptional organizational skills.
• Able to interact with Mandarin speaking guests.

Responsibilities

• Promote the Hotel’s Rooms and F&B products.
• Engage in suggestive up-selling of Hotel services.
• Record and process reservations communications.
• Manage ‘no show’ reservations.
• Prepare reports on rooms availability and occupancy.

Skills

Customer interaction

Attention to detail

Organizational skills

Ability to handle multiple priorities

Mandarin speaking

Tools

Opera 5 Property Management system

Weeloy Table Management

Job description

Reservations Consultant - InterContinental Singapore

• Promote the Hotel’s Rooms and F&B products and services with high level of product and service knowledge
• Engage in suggestive up-selling products and services offered by the Hotel to maximize revenue opportunities
• Record and process Rooms and F&B reservations communications from guests, travel agents and other platforms with booking information input accurately
• Quoting and recommending suitable package for potential guest
• Agility to handled services and request effectively and efficiently
• Manage “no show” reservations by investigation and recording of same
• Created, update and maintain Groups booking and billing information
• Maintain knowledge of Rooms and F&B special rates/ offers/ promotions
• Monitor reservation levels and inform Managers of current and future occupancy rates
• Prepare reports as requested (e.g. to travel agents, business houses etc)’ to track future rooms availability, revenue and occupancy
• Working collaboratively with Front Office and F&B Team for compliance and quality assurance expectations
• Support other responsibilities that maybe assign from time to time

What we need from you

• No experience is required
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Prior knowledge and understanding of reservations systems – Opera 5 Property Management system and Weeloy Table Management
• Highly detail oriented individuals with exceptional organizational skills and able to handle multi priorities under pressure
• Able to interact with mandarin speaking guest

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.