Bilingual Reservations Specialist — Mandarin

IHG Hotels & Resorts; Singapore; On-site; SGD 24,552 - 31,248; Full time

Job summary

IHG Hotels & Resorts is seeking a Reservations Agent in Singapore. This role involves promoting the hotel’s rooms and F&B products, engaging in up-selling, and managing reservations. No prior experience is required, but candidates should demonstrate strong organizational and customer interaction skills. Familiarity with Opera and Weeloy systems is a plus. The successful candidate must also have good writing capabilities and be able to communicate with Mandarin-speaking guests. Join our dynamic team in providing exceptional service to our guests.

Qualifications

• No experience is required.
• Ability to interact nicely with customers and third parties.
• Prior knowledge of reservation systems is essential.
• Exemplary organizational skills needed to handle multiple priorities.
• Good writing skills are necessary.
• Ability to communicate with Mandarin speaking guests.

Responsibilities

• Promote the hotel’s products and services.
• Engage in suggestive up-selling.
• Accurately process reservation communications.
• Recommend suitable packages for potential guests.
• Manage 'no show' reservations effectively.
• Maintain booking and billing information for groups.
• Monitor and report reservation levels.
• Collaborate with Front Office and F&B teams.

Skills

Customer interaction

Detail oriented

Organizational skills

Writing skills

Mandarin speaking

Tools

Opera 5 Property Management System

Weeloy Table Management

Job description

IHG Hotels & Resorts is seeking a Reservations Agent in Singapore. This role involves promoting the hotel’s rooms and F&B products, engaging in up-selling, and managing reservations. No prior experience is required, but candidates should demonstrate strong organizational and customer interaction skills. Familiarity with Opera and Weeloy systems is a plus. The successful candidate must also have good writing capabilities and be able to communicate with Mandarin-speaking guests. Join our dynamic team in providing exceptional service to our guests.