Reservations Executive_Shore & Office

Tall Ship Adventures Pte Ltd; Singapore; In loco; SGD 30.000 - 36.000; Tempo pieno

Descrizione del lavoro

Tall Ship Adventures Pte Ltd is seeking a proactiveReservations specialist to manage the Reservations Department, driving revenue by converting inquiries and providing superior guest service. The role requires handling inquiries, planning special occasions, and maintaining client relationships.

You must be available to work on public holidays and weekends as ships sail on those days. Mandarin ability to liaise with customers from China is a plus, and the position is open to Singaporeans only.

Competenze

• Customer service experience is essential.
• Professional email and phone handling.
• Ability to manage reservations with attention to detail.

Mansioni

• Handle phone and email inquiries, acting as the face and voice for guests.
• Maintain cordial relations with commercial clients.
• Plan proposals, birthdays, and anniversary surprises for guests.
• Follow up on tentative bookings and update reservation status.
• Review no-shows and cancelled reservations and process charges per policy.
• Handle guest registration before boarding the ship.

Descrizione del lavoro

We are looking for people who are confident and internationally minded; people who know what it takes to exceed guest expectations.

You will effectively and efficiently manage the Reservations Department, ensuring all inquiries are professionally dealt with, through prompt, effective, and proper reservations service to achieve maximum revenue by proactively converting sales inquiries in order to meet or exceed the revenue target.

Duties and Responsibilities:-

• Handling the phone and email inquiries and being the face and voice of our guests.
• Maintain cordial relations with commercial clients.
• Creative in planning proposals, birthdays, and anniversary surprises.
• Follows up on tentative bookings and updates reservation status.
• Reviews no-shows, cancelled reservations, and processes charges according to company policy.
• Handling the customer registration before boarding the ship.

The successful applicant for this role must be committed to delivering excellent customer service and have a positive ‘can-do ‘ attitude.

You will need to work during public holidays and weekends as our ship is chartered and sailing during these days.

Able to speak Mandarin to liaise and connect with our customers from China.

Position open to Singaporeans only

Salary: $2,700 – $3,200, depending upon experience.