Reservations Executive

Tall Ship Adventures Pte Ltd; Singapore; On-site; SGD 30,000 - 36,000; Full time

Job summary

Tall Ship Adventures Pte Ltd is seeking a Reservations Agent to manage inquiries and coordinate bookings for our ship charter services in Singapore. You will be the face and voice of our guests, ensuring prompt, professional reservations to maximize revenue.

The role requires Chinese Mandarin to liaise with customers from China and a willingness to work during public holidays and weekends. Salary ranges SGD 2,700–3,200 depending on experience, and applicants must be Singaporean.

Qualifications

• Commitment to delivering excellent customer service.
• Positive, can-do attitude.
• Singaporean nationals only; willingness to work on holidays/weekends.

Responsibilities

• Handle phone and email inquiries and be the face/voice of our guests.
• Maintain cordial relations with commercial clients.
• Be creative in planning proposals, birthdays, and anniversary surprises.
• Follow up on tentative bookings and update reservation status.
• Review no-shows, cancelled reservations, and process charges per policy.
• Handle customer registration before boarding the ship.

Skills

Customer service

Mandarin language

Reservation management

Sales conversions

Job description

We are looking for people who are confident and internationally minded; people who know what it takes to exceed guest expectations.

You will effectively and efficiently manage the Reservations Department, ensuring all inquiries are professionally dealt with, through prompt, effective, and proper reservations service to achieve maximum revenue by proactively converting sales inquiries in order to meet or exceed the revenue target.

Duties and Responsibilities

• Handling the phone and email inquiries and being the face and voice of our guests.
• Maintain cordial relations with commercial clients.
• Creative in planning proposals, birthdays, and anniversary surprises.
• Follows up on tentative bookings and updates reservation status.
• Reviews no-shows, cancelled reservations, and processes charges according to company policy.
• Handling the customer registration before boarding the ship.

The successful applicant for this role must be committed to delivering excellent customer service and have a positive ‘can-do’ attitude.

You will need to work during public holidays and weekends as our ship is chartered and sailing during these days.

• Able to speak Mandarin to liaise and connect with our customers from China.

Position open to Singaporeans only

Salary: $2,700 – $3,200, depending upon experience