Cruise Reservations Specialist — Mandarin Speaker

Tall Ship Adventures Pte Ltd; Singapore; On-site; SGD 30,000 - 36,000; Full time

Job summary

Tall Ship Adventures Pte Ltd is seeking a Reservations Agent to manage inquiries and coordinate bookings for our ship charter services in Singapore. You will be the face and voice of our guests, ensuring prompt, professional reservations to maximize revenue.

The role requires Chinese Mandarin to liaise with customers from China and a willingness to work during public holidays and weekends. Salary ranges SGD 2,700–3,200 depending on experience, and applicants must be Singaporean.

Qualifications

• Commitment to delivering excellent customer service.
• Positive, can-do attitude.
• Singaporean nationals only; willingness to work on holidays/weekends.

Responsibilities

• Handle phone and email inquiries and be the face/voice of our guests.
• Maintain cordial relations with commercial clients.
• Be creative in planning proposals, birthdays, and anniversary surprises.
• Follow up on tentative bookings and update reservation status.
• Review no-shows, cancelled reservations, and process charges per policy.
• Handle customer registration before boarding the ship.

Skills

Customer service

Mandarin language

Reservation management

Sales conversions

Job description

Tall Ship Adventures Pte Ltd is seeking a Reservations Agent to manage inquiries and coordinate bookings for our ship charter services in Singapore. You will be the face and voice of our guests, ensuring prompt, professional reservations to maximize revenue.

The role requires Chinese Mandarin to liaise with customers from China and a willingness to work during public holidays and weekends. Salary ranges SGD 2,700–3,200 depending on experience, and applicants must be Singaporean.