Global Guest Reservations Specialist - Mandarin

Tall Ship Adventures Pte Ltd; Singapore; On-site; SGD 30,000 - 36,000; Full time

Job summary

Tall Ship Adventures Pte Ltd is seeking a proactiveReservations specialist to manage the Reservations Department, driving revenue by converting inquiries and providing superior guest service. The role requires handling inquiries, planning special occasions, and maintaining client relationships.

You must be available to work on public holidays and weekends as ships sail on those days. Mandarin ability to liaise with customers from China is a plus, and the position is open to Singaporeans only.

Qualifications

• Customer service experience is essential.
• Professional email and phone handling.
• Ability to manage reservations with attention to detail.

Responsibilities

• Handle phone and email inquiries, acting as the face and voice for guests.
• Maintain cordial relations with commercial clients.
• Plan proposals, birthdays, and anniversary surprises for guests.
• Follow up on tentative bookings and update reservation status.
• Review no-shows and cancelled reservations and process charges per policy.
• Handle guest registration before boarding the ship.

Job description

Tall Ship Adventures Pte Ltd is seeking a proactiveReservations specialist to manage the Reservations Department, driving revenue by converting inquiries and providing superior guest service. The role requires handling inquiries, planning special occasions, and maintaining client relationships.

You must be available to work on public holidays and weekends as ships sail on those days. Mandarin ability to liaise with customers from China is a plus, and the position is open to Singaporeans only.