Revenue Manager

royal caribbean cruises (asia) pte. ltd.; Singapore; Presencial; SGD 100.000 - 180.000; Jornada completa

Descripción de la vacante

Royal Caribbean Cruises Asia Pte. Ltd. seeks a Revenue Management professional to maximize onboard revenue via pricing, inventory, and product management. You will analyze performance, design promotions, and coordinate with marketing, shipboard teams, and suppliers to execute strategy.

In Singapore, you’ll refine dining, beverage, activities, and excursions offerings based on spending trends and collaborate with international markets to ensure optimal OBR results.

Formación

• Bachelor's degree or above in a commercial-related field.
• 5+ years cruise/leisure industry experience preferred.
• Strong analytical and commercial vision with data-driven decision making.
• Excellent written and verbal communication across stakeholders.

Responsabilidades

• Maximize onboard revenue through pricing, inventory, product management, and analysis.
• Support Onboard Revenue Marketing activities as needed.
• Develop tactical pricing and promotions for onboard products.
• Establish metrics with Planning and Analysis to enhance yield management.
• Lead reviews of revenue performance by product category and market.
• Coordinate with concession partners and shipboard teams for implementation.

Conocimientos

Analytical thinking

Commercial vision

Multi-tasking

Problem solving

Team collaboration

Communication skills

MS Excel (advanced)

Educación

Bachelor's degree or above in commercial/related field

Herramientas

MS Excel

Descripción del empleo

Role Summary

This role is primarily responsible for maximizing onboard revenue through strategic pricing, inventory, product management, and commercial analysis. The remaining of the efforts involve support for Onboard Revenue Marketing activities on an as-needed basis.

Revenue Management:

Responsible for revenue maximization via inventory and pricing management. This includes customizing pricing andpromotionto support Strategic sales and marketing initiatives.

• Propose tactical pricing and promotion initiatives of onboard revenue products and draft terms and conditions
• Establish and develop metrics and measurement tools with Planning and Analysis teams that enhance yield management activities across the organization.
• Drive continuous improvement of policies and processes.
• Lead regular performance review across the channels and markets.
• Monitor and analyze the revenue performance (sales, revenue, profit margins) of each product category. Use data insights to propose product, pricing and promotion strategies to achieve revenue target.
• Build up promotion calendar based on sales results and support communication files

Product:

Analyze consumer spending trends inSingaporemarketsand continuously refine our product offerings to maximize profitability across all related categoriesincludingDining, Beverage, Activities, Entertainment, Shore Excursions, Spa, Retail, Wi-Fi,andPhoto, etc.To ensure the achievement of annual Onboard Revenue expectation.

• Work closely with external product suppliers and service partners.Follow up on contracts review, service level agreements and commercial terms to ensure the highest quality of service, operational efficiency, andmaximum profitabilityfor the company.
• Explore and develop new products opportunities based on consumer spending trends.
• Responsible for delivering the briefing to internal shore side office and shipboard teams for new product launch, including product details, selling points and operation procedure.

Operation and Implementation：

• Work closely with concession partners (third parties) with product, pricing and promotion guidance based on land base consumer behaviors and competitor actions, to ensure consistency of the onboard sales and marketing’s execution and goal’s completion.
• Schedule a regular meeting with concessionaire to review revenue performance and ensure all ongoing plans are fully maximized involving.
• Lead the daily basis communication within Singapore office, and Miami onboard revenue team, product owners, hotel operation, shipboard teams in order to ensure the successful implementation of onboard revenue’s strategic plan.
• Lead the development and implementation of standards, policies and procedures to optimize operational and sales performance.
• Ad hoc Analysis and projects to support strategic growth of the company.
• During the low season of Singapore market, this role should shift the focus on China product, keep close communication with key international markets, to ensure a good OBR performance delivered by these markets.
• Perform other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Onboard Marketing Support including:

• Support onboard activation execution
• Collaborate with Trade Marketing and Trade Sales teams to ensure OBR/PCP assets are sufficient for business needs.

QUALIFICATIONS AND EDUCATION

• Bachelor's degree and above, ideally in a commercial related field
• 5+ years cruise/leisure industry working experiences are preferred
• Commercial vision and a highly analytical approach.
• Able to logically structure quantitative analysis of complex issues.
• Problem solving and multi-task skills, result driven.
• Highly motivated with initiative and ability to work under pressure and to tight deadlines.
• A proven team playerwith exceptional collaboration skills, able to build strong relationships and work effectively across multiple departments and functions to achieve common goals.
• Strong written and verbal communication skills with the ability to engage and collaborate effectively with stakeholders across all organizational levels.
• MS Excel Intermediate to Advanced level