Reservations Officer (Hotel)

DORSETT SINGAPORE; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

Dorsett Singapore is seeking a Reservations professional to handle enquiries promptly and courteously, maximise bookings, and support the Reservations Department in duties and administrative tasks.

Ideal candidates will have a Diploma in Hospitality, at least two years in hotel reservations, and strong MS Office and communication skills. You will collaborate with Sales and Front Office to optimise occupancy and ensure smooth operation.

Qualifications

• Diploma in Hospitality, Hotel Management, or related field.
• Minimum 2 years of relevant experience in the hotel industry.
• Proficiency in Microsoft Office applications.
• Knowledge of OPERA Cloud reservation system will be advantageous.
• Strong interpersonal and communication skills demonstrated through effective guest and client interactions.
• Ability to multi-task efficiently while maintaining accuracy and attention to detail.
• Work independently as well as collaboratively within a team environment.

Responsibilities

• Maintain current knowledge of hotel room rates, promotions, and facilities to provide accurate information to guests and optimise booking opportunities.
• Deliver excellent telephone etiquette and customer service aligned with Dorsett Singapore’s standards and procedures.
• Process all reservation requests received via phone, email and other channels accurately and promptly to secure bookings.
• Record reservations with complete and clear information following established procedures and input data accurately into the reservation system.
• Maximise revenue by converting enquiries into confirmed bookings and identifying opportunities to upsell hotel services.
• Ensure all function paperwork, including guest preferences, booking supplements, payment details etc, is accurate and complete.
• Perform general administrative duties to support the Reservations Department’s operations.
• Adhere to Health and Safety procedures, reporting any hazards or incidents to management promptly.
• Participate actively in training sessions and team meetings to contribute to continuous improvement.
• Collaborate effectively with Sales and Front Office teams to coordinate room bookings and optimise occupancy.
• Provide coverage for the Reservations Executive during their absence to maintain department continuity.
• Any other ad-hoc duties assigned from time to time.

Skills

Customer service

Communication skills

Multi-tasking

Attention to detail

Teamwork

MS Office

Education

Diploma in Hospitality/Hotel Management

Tools

OPERA Cloud

Microsoft Office

Job description

Job Summary

Reporting to the Reservations Manager, the incumbent shall ensure that all reservation enquiries are handled in a prompt, efficient and courteous manner, to maximise bookings and assist in the duties of the Reservations Department.

RESPONSIBILITIES

• Maintain current knowledge of hotel room rates, promotions, and facilities to provide accurate information to guests and optimise booking opportunities
• Deliver excellent telephone etiquette and customer service aligned with Dorsett Singapore’s standards and procedures
• Process all reservation requests received via phone, email and other channels accurately and promptly to secure bookings
• Record reservations with complete and clear information following established procedures and input data accurately into the reservation system
• Maximise revenue by converting enquiries into confirmed bookings and identifying opportunities to upsell hotel services
• Ensure all function paperwork, including guest preferences, booking supplements, payment details etc, is accurate and complete
• Perform general administrative duties to support the Reservations Department’s operations
• Adhere to Health and Safety procedures, reporting any hazards or incidents to management promptly
• Participate actively in training sessions and team meetings to contribute to continuous improvement
• Collaborate effectively with Sales and Front Office teams to coordinate room bookings and optimise occupancy
• Provide coverage for the Reservations Executive during their absence to maintain department continuity
• Any other ad-hoc duties assigned from time to time

REQUIRED SKILLS & QUALIFICATION

• Diploma in Hospitality, Hotel Management, or related field
• Minimum 2 years of relevant experience in the hotel industry
• Proficiency in Microsoft Office applications
• Knowledge of OPERA Cloud reservation system will be advantageous
• Strong interpersonal and communication skills demonstrated through effective guest and client interactions
• Ability to multi-task efficiently while maintaining accuracy and attention to detail
• Work independently as well as collaboratively within a team environment

WHAT WE OFFER

• Annual Wage Supplement (AWS)
• Variable Bonus (VB)
• Meal Allowance
• Birthday leave
• Flexi-Benefits (Optical / Dental)
• Flexible / Staggered working hours
• Career & Training Opportunities
• Associate Preferred Rates (Family & Friends) for Dorsett Hotels worldwide

We regret that only shortlisted candidates shall be notified.