Reservation Executive

HOTEL ROYAL LIMITED; Singapore; On-site; SGD 29,000 - 40,000; Full time

Benefits offered by this job

Annual Wage Supplement

Outpatient medical benefits / Flexible

Other benefit

Job summary

HOTEL ROYAL LIMITED in Singapore is seeking a Reservation Assistant to support the Reservation Manager in planning, coordinating and controlling room bookings. You will handle tour groups, process contracts, and ensure daily transactions are entered into the HRM System with accuracy.

The role requires strong English, proficiency in Microsoft Office and hotel systems, and the ability to work both independently and as part of a team. Night/weekend shifts may be required.

Qualifications

• Possess at least a Professional Certificate/Higher NITEC in Hospitality Operations or equivalent.
• At least 2 years of experience in related field.
• Fluent in spoken and written English.
• Proficient in Microsoft Office and Hotel systems.

Responsibilities

• Assist the Reservation Manager in planning, coordinating and controlling room reservations in the hotel.
• Handle tour groups/ad-hoc groups and convention bookings.
• Ensure proper filing and recording of all correspondence pertaining to contracts established by the Sales & Marketing Department with corporate companies, Travel Agents and Airlines.
• Ensure that all daily transactions are keyed into the HRM System and updated immediately.
• Check correspondences pertaining to room reservation and process accordingly into the HRM System.
• Handle all incoming emails for reservations and highlight the important requirements and information before passing on to the Front Desk staff and Reservation Agent for processing.
• Attend to all replies for emails and faxes with regard to room reservations.
• To ensure all daily received bookings are keyed into the HRM System so that the room occupancy is accurate.
• Perform any other duties as and when assigned by the Management.

Skills

Communication

Teamwork

Independence

English proficiency

Education

Professional Certificate/Higher NITEC in Hospitality Operations

Tools

Microsoft Office

Hotel systems

Job description

Job Description:

• Assist the Reservation Manager in planning, coordinating and controlling room reservations in the hotel.
• Handle tour groups/ad-hoc groups and convention bookings.
• Ensure proper filing and recording of all correspondence pertaining to contracts established by the Sales & Marketing Department with corporate companies, Travel Agents and Airlines.
• Ensure that all daily transactions are keyed into the HRM System and updated immediately.
• Check correspondences pertaining to room reservation and process accordingly into the HRM System.
• Handle all incoming emails for reservations and highlights the important requirements and information before passing on to the Front Desk staff and Reservation Agent for processing.
• Attend to all replies for emails and faxes with regard to room reservations.
• To ensure all daily received bookings are keyed into the HRM System so that the room occupancy is accurate.
• Perform any other duties as and when assigned by the Management.

Requirement:

• Possess at least a Professional Certificate/Higher NITEC in Hospitality Operations or equivalent
• At least 2 years of experience in related field
• Fluent in spoken and written English
• Proficient in Microsoft Office and Hotel systems
• Strong ability to work independently as well as a team player
• Good communication and interpersonal skills
• Work well under pressure
• May be required to work nights, weekends and public holidays

OTHER INFORMATION

• Annual Wage Supplement
• Outpatient medical benefits / Flexible benefits
• Other benefit