Guest Services Assistant (Front Office)

NTUC Club; Singapore; On-site; SGD 24,000 - 32,000; Full time

Job summary

NTUC Club in Singapore is seeking a guest-focused Front Office Receptionist to register guests, assign rooms, and handle inquiries and feedback with a friendly, professional manner. The role requires knowledge of rates, packages, and coordination with housekeeping to ensure smooth operations.

The candidate should be able to work rotating shifts, including weekends and public holidays, with proficient MS Office skills, strong communication, and teamwork.

Qualifications

• Excellent communication and strong interpersonal abilities.
• Proficient with MS Office and basic computer skills.
• Capable of teamwork and flexible to shifts.

Responsibilities

• Register guests and assign rooms, accommodate special requests where possible.
• Stay updated on room rates, packages, discounts and related procedures.
• Develop knowledge of room types, locations, and reception operations.
• Know facility hours and Food & Beverage outlets.
• Notify housekeeping of check-outs, late check-outs, and special requests.
• Handle reservations processing, cancellations and forfeitures.
• Process guest check-outs in a friendly, efficient manner.
• Record charges to guest, master and city ledger accounts.
• Answer phone inquiries and address guest feedback.

Skills

Communication skills

Interpersonal skills

MS Office

Team player

Computer literate

Education

N level education

Job description

Job Description

• Register guests and assign rooms, accommodate special requests whenever possible. Assist in pre-registration and blocking of reservations when necessary

• Stay up to date on room rates, packages, discounts and how to handle each, as well as how each relates to other departments

• Develop a thorough knowledge of the room rates, room locations, types of rooms, and reception operations

• Must have thorough knowledge of the Resort’s facilities, operations hours of Food & Beverage outlets, etc

• Promptly notify housekeeping of all check-outs, also inform housekeeping of late check-outs, early check-in, special requests and day use rooms

• Develop a working knowledge of the reservation operations, process current and future reservations. Know cancellation procedures and forfeitures

• Handle guest check-out efficiently and in a friendly professional manner

• Know cash handling procedures, file and post all charges to guest, master and city ledger accounts

• Answering phone enquiries

• Attending to guest feedback

Requirements

• Minimum N level education

• Minimum 1 year experience

• Computer literature

• Good communication and interpersonal skills

• Proficient in using MS Office

• A good team player

• Able to work 3 rotating shift duties including weekends and Public Holidays & able to stand for long hours