Reservations Officer (Hotel)

Dorsett Singapore; Singapore; On-site; SGD 36,000 - 48,000; Full time

Benefits offered by this job

AWS (Annual Wage Supplement)

Variable Bonus (VB)

Meal Allowance

Birthday leave

Flexi-Benefits (Optical / Dental)

Flexible / Staggered hours

Career & Training Opportunities

Associate Preferred Rates for Dorsett

Job summary

Dorsett Singapore is seeking a Reservations Officer to ensure prompt and courteous handling of all reservation inquiries and to maximise bookings. You will maintain accurate data in the reservation system, work across channels, and collaborate closely with Sales and Front Office to optimise occupancy and revenue.

Requirements include a Diploma in Hospitality or related field, at least 2 years in hospitality, proficiency in Microsoft Office, and comfort with OPERA Cloud.

Qualifications

• Diploma in Hospitality, Hotel Management, or related field.
• Minimum 2 years of relevant experience in the hotel industry.
• Proficiency in Microsoft Office applications.
• Knowledge of OPERA Cloud reservation system will be advantageous.
• Strong interpersonal and communication skills demonstrated through effective guest and client interactions.

Responsibilities

• Handle reservation inquiries promptly, efficiently and courteously to maximise bookings.
• Provide accurate information on rates, promotions, and facilities.
• Process reservation requests via phone, email and other channels.
• Input data accurately into the reservation system and maintain complete records.
• Upsell hotel services to maximise revenue and occupancy.
• Ensure all booking paperwork and guest preferences are complete and accurate.
• Perform general admin duties to support Reservations Department operations.
• Adhere to Health and Safety procedures and report hazards or incidents.
• Participate in training sessions and team meetings for continuous improvement.
• Collaborate with Sales and Front Office to coordinate room bookings and occupancy.
• Cover for the Reservations Executive during absences.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Attention to detail

Teamwork

Independent working

Education

Diploma in Hospitality/Hotel Management or related field

Tools

OPERA Cloud reservation system

Job description

Job Summary

Reporting to the Reservations Manager, the incumbent shall ensure that all reservation enquiries are handled in a prompt, efficient and courteous manner, to maximise bookings and assist in the duties of the Reservations Department.

RESPONSIBILITIES

• Maintain current knowledge of hotel room rates, promotions, and facilities to provide accurate information to guests and optimise booking opportunities
• Deliver excellent telephone etiquette and customer service aligned with Dorsett Singapore's standards and procedures
• Process all reservation requests received via phone, email and other channels accurately and promptly to secure bookings
• Record reservations with complete and clear information following established procedures and input data accurately into the reservation system
• Maximise revenue by converting enquiries into confirmed bookings and identifying opportunities to upsell hotel services
• Ensure all function paperwork, including guest preferences, booking supplements, payment details etc, is accurate and complete
• Perform general administrative duties to support the Reservations Department's operations
• Adhere to Health and Safety procedures, reporting any hazards or incidents to management promptly
• Participate actively in training sessions and team meetings to contribute to continuous improvement
• Collaborate effectively with Sales and Front Office teams to coordinate room bookings and optimise occupancy
• Provide coverage for the Reservations Executive during their absence to maintain department continuity
• Any other ad-hoc duties assigned from time to time

REQUIRED SKILLS & QUALIFICATION

• Diploma in Hospitality, Hotel Management, or related field
• Minimum 2 years of relevant experience in the hotel industry
• Proficiency in Microsoft Office applications
• Knowledge of OPERA Cloud reservation system will be advantageous
• Strong interpersonal and communication skills demonstrated through effective guest and client interactions
• Ability to multi-task efficiently while maintaining accuracy and attention to detail
• Work independently as well as collaboratively within a team environment

WHAT WE OFFER

• Annual Wage Supplement (AWS)
• Variable Bonus (VB)
• Meal Allowance
• Birthday leave
• Flexi-Benefits (Optical / Dental)
• Flexible / Staggered working hours
• Career & Training Opportunities
• Associate Preferred Rates (Family & Friends) for Dorsett Hotels worldwide

We regret that only shortlisted candidates shall be notified.