Reservation Coordinator/Executive

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Fairmont Singapore & Swissôtel The Stamford is seeking a Reservation Coordinator/Executive to support the Reservations department and help achieve key KPIs such as conversion rate, abandoned call rate and quality assurance.

The role focuses on maintaining accurate arrivals, monitoring guest preferences, and supporting a high‑quality guest experience with proactive collaboration across reservations and operations teams in a dynamic hotel environment.

Qualifications

• Minimum of 1 year of relevant experience in the reservations sales.
• Strong working knowledge of CRS, PMS, RESAWeb or distribution systems.
• Detail-Orientated.
• Ability to work effectively and contribute in a team.
• Great communication, presentation and influencing skills.
• Customer/Commercial focus.
• Multicultural awareness and able to work with people from diverse cultures.
• Flexible and able to embrace and respond to change effectively.
• Self-motivated and energetic.

Responsibilities

• Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.
• Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.
• Maintain accuracy of arrivals including billing, VIP status and other guest preferences.
• Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.
• Ensure that a "RevPRO culture" is spread in the hotel, through regular liaison with operational and call centre teams.
• Manage rooming lists, corporate bookings, and crew blocks as required.

Skills

Reservations experience

Teamwork

Communication skills

Attention to detail

Multicultural awareness

Tools

CRS

PMS

RESAWeb

Distribution systems

Job description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

We are looking for a Reservation Coordinator/Executive to assist the Reservation department to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.

Responsibilities

• Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.

• Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.

• Maintain accuracy of arrivals including billing, VIP status and other guest preferences.

• Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.

• Ensure that a "RevPRO culture" is spread in the hotel, through regular liaison with operational and call centre teams.

• Manage rooming lists, corporate bookings, and crew blocks as required.
  

Requirements

• Minimum of 1 year of relevant experience in the reservations sales

• Strong working knowledge of CRS, PMS, RESAWeb or distribution systems

• Detail-Orientated

• External and internal environment understanding

• Ability to work effectively and contribute in a team

• Great communication, presentation and influencing skills

• Customer/Commercial focus

• Multicultural awareness and able to work with people from diverse cultures

• Flexible and able to embrace and respond to change effectively

• Self-motivated and energetic