Guest Communications & Telecom Officer

AccorHotel; Singapore; Presencial; SGD 28.000 - 47.000; Jornada completa

Descripción de la vacante

Fairmont Singapore and Swissôtel The Stamford are seeking an Officer to support shift operations in our busy hotel environment. You will manage daily task logs, coordinate with departments, and ensure prompt handling of guest requests and communications.

You will monitor systems, assist with incident follow-ups, and help maintain call accounting and PMS accuracy. The role emphasizes English fluency, hospitality experience, and the ability to work with multiple hotel systems such as PBX, OPERA,

Formación

• At least 1 year of experience in the Hospitality/Service Industry preferred.
• Good spoken and written English.
• Computer Knowledge and OPERA knowledge is preferred.
• Proficiency in multiple languages is preferred.
• Minimum ‘O’ level education with 5 credits or Diploma
• Excellent management, planning, decision making, interpersonal, communication and counselling skills.
• Possess knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management and Property Management System

Responsabilidades

• Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log
• Report broadband and telephone equipment defects to the relevant vendors
• Attend to complaints and enquiries referred to by Communications Assistant
• Highlight important events, special instructions and information to the team
• Handle follow ups passed over from the previous shift
• Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up
• Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
• Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system

Conocimientos

Hospitality experience

English proficiency

Multilingual capability

Interpersonal skills

Communication and counselling

Educación

O level with 5 credits or Diploma

Herramientas

OPERA knowledge

PBX and Voicemail system

Call Accounting

Guest Request Management

Property Management System (PMS)

Descripción del empleo

Fairmont Singapore and Swissôtel The Stamford are seeking an Officer to support shift operations in our busy hotel environment. You will manage daily task logs, coordinate with departments, and ensure prompt handling of guest requests and communications.

You will monitor systems, assist with incident follow-ups, and help maintain call accounting and PMS accuracy. The role emphasizes English fluency, hospitality experience, and the ability to work with multiple hotel systems such as PBX, OPERA,