Reservations Coordinator: Elevate Guest Stay & KPIs

Fairmont Singapore & Swissôtel The Stamford; Singapore; Vor Ort; SGD 36.000 - 48.000; Vollzeit

Zusammenfassung

Fairmont Singapore & Swissôtel The Stamford is seeking a Reservation Coordinator/Executive to support the Reservations department and help achieve key KPIs such as conversion rate, abandoned call rate and quality assurance.

The role focuses on maintaining accurate arrivals, monitoring guest preferences, and supporting a high‑quality guest experience with proactive collaboration across reservations and operations teams in a dynamic hotel environment.

Qualifikationen

• Minimum of 1 year of relevant experience in the reservations sales.
• Strong working knowledge of CRS, PMS, RESAWeb or distribution systems.
• Detail-Orientated.
• Ability to work effectively and contribute in a team.
• Great communication, presentation and influencing skills.
• Customer/Commercial focus.
• Multicultural awareness and able to work with people from diverse cultures.
• Flexible and able to embrace and respond to change effectively.
• Self-motivated and energetic.

Aufgaben

• Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.
• Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.
• Maintain accuracy of arrivals including billing, VIP status and other guest preferences.
• Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.
• Ensure that a "RevPRO culture" is spread in the hotel, through regular liaison with operational and call centre teams.
• Manage rooming lists, corporate bookings, and crew blocks as required.

Kenntnisse

Reservations experience

Teamwork

Communication skills

Attention to detail

Multicultural awareness

Tools

CRS

PMS

RESAWeb

Distribution systems

Jobbeschreibung

Fairmont Singapore & Swissôtel The Stamford is seeking a Reservation Coordinator/Executive to support the Reservations department and help achieve key KPIs such as conversion rate, abandoned call rate and quality assurance.

The role focuses on maintaining accurate arrivals, monitoring guest preferences, and supporting a high‑quality guest experience with proactive collaboration across reservations and operations teams in a dynamic hotel environment.