Reservations Agent

VAREL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

Varel Singapore is seeking a passionate Reservations Agent to support the Rooms Division in delivering a seamless and personalized booking experience for every guest. This role focuses on accurate handling of reservations and proactive guest care across multiple channels.

Fresh graduates are welcome. Familiarity with Opera or similar property management systems is preferred, along with strong English communication and attention to detail to ensure smooth pre-arrival coordination and a memorable

Qualifications

• Experience in reservations or front desk roles is preferred.
• Strong English written and verbal communication.
• Attention to detail and ability to multitask in a fast-paced environment.

Responsibilities

• Manage guest reservations, amendments, cancellations, and inquiries across multiple channels.
• Provide accurate information on room types, rates, packages, promotions, facilities, and services.
• Maximize room occupancy and revenue while maintaining guest satisfaction.
• Enter and maintain reservation details in the Property Management System (Opera or equivalent).
• Identify guest preferences and communicate them to relevant departments for follow-up.
• Assist with pre-arrival arrangements and coordinate with Front Office, Concierge, Housekeeping and other departments.
• Recommend room types, packages, and services based on guest needs and upsell opportunities.
• Respond promptly to inquiries and concerns with a high level of service.
• Monitor inventory and reservation activity; escalate discrepancies as needed.
• Handle payment and guarantee procedures according to hotel policies.

Skills

Reservations systems

Customer service

Communication skills

Upselling

Multitasking

Tools

Opera

Job description

About the role

Varel Singapore is seeking a passionate and service-oriented Reservations Agent to support the Rooms Division in delivering a seamless and personalized booking experience for every guest. This role is highly guest-focused and plays an important part in creating positive first impressions by ensuring reservations are handled accurately, efficiently, and with genuine care.

Key responsibilities

• Manage guest reservations, amendments, cancellations, and inquiries through telephone, email, online platforms, and other booking channels.
• Provide accurate and detailed information on room types, rates, packages, promotions, hotel facilities, and services to assist guests in making informed booking decisions.
• Handle reservation requests professionally and efficiently while maximizing room occupancy and revenue opportunities.
• Ensure all reservation details are accurately entered and maintained in the Property Management System, such as Opera or equivalent.
• Proactively identify guest preferences, special requests, and occasions, ensuring relevant information is communicated to the appropriate departments for follow-up.
• Assist guests with pre-arrival arrangements and coordinate closely with Front Office, Concierge, Housekeeping, and other departments to ensure a smooth and personalized stay.
• Recommend suitable room types, packages, and additional services based on guest needs while applying effective upselling techniques.
• Respond promptly and courteously to guest inquiries, concerns, and special requests, ensuring a high level of service throughout the reservation process.
• Monitor room inventory and reservation activity, escalating any discrepancies, overbooking concerns, or unusual requests to the appropriate management team.
• Handle payment and guarantee procedures accurately in accordance with hotel standards and policies.

About you

• Fresh graduates are welcome to apply; prior experience in Reservations, Front Office, Guest Services, or a hotel environment is an advantage.
• Familiarity with Property Management Systems such as Opera or equivalent is preferred.
• Basic computer proficiency with the ability to navigate reservation systems, email, internet resources, and other relevant platforms.
• Strong command of English with excellent written and verbal communication skills.
• Confident and professional when communicating with guests through telephone, email, and face-to-face interactions.
• Strong attention to detail with excellent organizational and administrative skills.
• Able to multitask effectively and remain composed in a fast-paced hospitality environment.
• Customer-focused with a genuine passion for creating personalized and memorable guest experiences.
• Strong problem-solving and interpersonal skills, with the ability to handle guest requests and concerns professionally.
• Commercially aware with an interest in upselling rooms, packages, and hotel services where appropriate.

About us

At Varel Singapore, we don't just offer a place to stay—we curate memorable hospitality experiences through thoughtful service and meaningful connections. Our Reservations team plays a vital role in setting the tone for each guest's journey, from the moment they make their booking to the moment they arrive at our hotel.