Assistant Manager, Skai

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 52,000 - 78,000; Full time

Job summary

Accor's Fairmont Singapore and Swissôtel The Stamford are seeking a Restaurant Supervisor to support the daily operations of SKAI, delivering seamless service and operational excellence.

You will lead the service team, train staff, engage guests, and work closely with the Culinary team to create memorable experiences while driving revenue through upselling and efficiency, in a luxury hospitality setting.

Qualifications

• Minimum 2-3 years of supervisory or management experience in a premium dining or luxury hospitality environment.
• Passion for food, wine, and guest service excellence.
• Excellent interpersonal and communication skills.
• Proven leadership capabilities with experience coaching and developing teams.
• Strong organizational and problem-solving skills in a fast-paced environment.
• Knowledge of food safety, restaurant operations, and financial performance management.
• Flexible to work shifts, weekends, and public holidays.

Responsibilities

• Support the Restaurant Manager in daily operations of SKAI, ensuring seamless service delivery and operational excellence.
• Lead, motivate and develop the service team to deliver personalized and memorable dining experiences.
• Drive guest engagement, anticipate guest needs, and effectively resolve feedback and service recovery opportunities.
• Ensure service, presentation, cleanliness and food safety standard[s] consistently maintained.
• Manage reservations, seating arrangements, and manpower deployment to maximize operational efficiency.
• Partner closely with the Culinary team to deliver exceptional food and beverage experiences.
• Monitor outlet performance and contribute to revenue growth through upselling, productivity initiatives, and cost control measures.
• Conduct team briefings, training sessions, and coaching to build a high-performing and guest-centric culture.
• Support the achievement of guest satisfaction, financial, and quality targets in line with hotel and brand standards.

Skills

Supervisory experience

Leadership

Interpersonal skills

Problem solving

Organizational skills

Food safety knowledge

Guest service excellence

Flexibility

Job description

Strategically located in the heart of Singapore's shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore's landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia's largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Support the Restaurant Manager in overseeing the daily operations of SKAI, ensuring seamless service delivery and operational excellence.
• Lead, motivate and develop the service team to deliver personalized and memorable dining experiences.
• Drive guest engagement, anticipate guest needs, and effectively resolve feedback and service recovery opportunities.
• Ensure service, presentation, cleanliness and food safety standard[s] consistently maintained.
• Manage reservations, seating arrangements, and manpower deployment to maximize operational efficiency.
• Partner closely with the Culinary team to deliver exceptional food and beverage experiences.
• Monitor outlet performance and contribute to revenue growth through upselling, productivity initiatives, and cost control measures.
• Conduct team briefings, training sessions, and coaching to build a high-performing and guest-centric culture.
• Support the achievement of guest satisfaction, financial, and quality targets in line with hotel and brand standards.

Requirements:

• Minimum 2-3 years of supervisory or management experience in a premium dining or luxury hospitality environment.
• Strong passion for food, wine, and guest service excellence.
• Excellent interpersonal and communication skills with the ability to engage guests confidently.
• Proven leadership capabilities with experience coaching and developing teams.
• Strong organizational and problem-solving skills in a fast-paced environment.
• Knowledge of food safety, restaurant operations, and financial performance management.
• Flexible to work shifts, weekends, and public holidays.

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS