Executive, Central Reservation

CapitaLand; Singapore; On-site; SGD 42,000 - 65,000; Full time

Benefits offered by this job

Flexible benefits

Medical coverage

Training opportunities

Ascott residence rates

Staff wellness programs

Volunteerism

Job summary

CapitaLand Group is seeking an Executive, Central Reservation to support the Sales Department for Ascott properties in Singapore. You will handle and process reservations through online travel agencies, phone, and email, ensuring accuracy and timely communication to internal and external customers.

Responsibilities include coordinating group bookings, maintaining detailed records in the system, and liaising with Finance for commissions.

Qualifications

• Diploma in Hotel Management preferred.
• Good written and spoken communication skills.
• Excellent telephone etiquette and interpersonal skills.
• Customer-oriented and meticulous.
• Ability to multi-task and work independently.
• Good team player and leadership skills.

Responsibilities

• Process reservations for Ascott properties in Singapore accurately and timely.
• Respond to phone calls and emails within service levels.
• Maintain reservation details in the system with accuracy.
• Maximise occupancy and rates through proactive selling.
• Coordinate group bookings and liaise with departments for requirements and billing.
• Prepare commission letters for agents and liaise with Finance.
• Respond to sales inquiries with follow-up actions via email or phone.
• Create and maintain profiles in SAGE and Property Management System.

Skills

Excellent telephone etiquette

Good written and oral communication

Customer oriented

Meticulous

Multi-tasking

Team player

Leadership skills

Education

Diploma in Hotel Management

Tools

SAGE

Property Management System

Job description

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio spans across diversified real estate classes which include integrated developments, retail, office, lodging, residential, business parks, industrial, logistics and data centres. With a presence across more than 260 cities in over 40 countries, the Group focuses on Singapore, China and India as its core markets, while it continues to expand in markets such as Korea, Japan, Australia, Vietnam, Europe and the USA.

Job Description Summary

Job Description

he main role of the Executive, Central Reservation is to aid and support the Sales Department by effectively and efficiently processing all forms of reservations for all Ascott properties in Singapore. He/she is required to handle and process reservations and enquiries through various channels such as, online travel agencies, FITs, phone calls, emails etc and ensure the accuracy of the distribution and communication of information to both internal and external customers. The responsibilities also include the following:

Answer all incoming calls within the service level, and in a professional, helpful and engaging way. All emails enquiries are to be responded within the service level and complies with the company’s procedures. Ensure all reservation details are entered timely and accurately into the system. Maintain a positive selling approach to maximise yield in both occupancies and rates. Ensure external and internal customer expectations are being met and guest needs are satisfied.

Other reservation or sales support related tasks:

Assist with group bookings and coordinate with various departments with regards to the requirements and billing instructions. Ensure departmental documentations and filing are in proper order (Eg: security deposit waivers and credit facility applications). Preparation of commission letters for property agents and follow-up with the Finance Department. Liaise with corporate bookers on in-house guest extension of stay and to coordinate with the respective properties. To be assigned to a Sales Manager and respond to all sales enquiries with follow-up actions, via e‑mail or phone. Create and maintain company profiles in the relevant softwares (ie; SAGE and Property Management System). The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements.

Job Requirements

The candidate should possess the following:

• Preferably at least a Diploma in Hotel Management
• Good written and oral communication skills
• Possess excellent telephone etiquette, with good interpersonal skills.
• Have a customer-oriented nature.
• Meticulous
• Ability to multi-task and work independently
• Good team player
• Good leadership skills

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.