Telecommunications Officer

AccorHotel; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

Fairmont Singapore and Swissôtel The Stamford are seeking an Officer to support shift operations in our busy hotel environment. You will manage daily task logs, coordinate with departments, and ensure prompt handling of guest requests and communications.

You will monitor systems, assist with incident follow-ups, and help maintain call accounting and PMS accuracy. The role emphasizes English fluency, hospitality experience, and the ability to work with multiple hotel systems such as PBX, OPERA,

Qualifications

• At least 1 year of experience in the Hospitality/Service Industry preferred.
• Good spoken and written English.
• Computer Knowledge and OPERA knowledge is preferred.
• Proficiency in multiple languages is preferred.
• Minimum ‘O’ level education with 5 credits or Diploma
• Excellent management, planning, decision making, interpersonal, communication and counselling skills.
• Possess knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management and Property Management System

Responsibilities

• Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log
• Report broadband and telephone equipment defects to the relevant vendors
• Attend to complaints and enquiries referred to by Communications Assistant
• Highlight important events, special instructions and information to the team
• Handle follow ups passed over from the previous shift
• Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up
• Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
• Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system

Skills

Hospitality experience

English proficiency

Multilingual capability

Interpersonal skills

Communication and counselling

Education

O level with 5 credits or Diploma

Tools

OPERA knowledge

PBX and Voicemail system

Call Accounting

Guest Request Management

Property Management System (PMS)

Job description

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Job Description

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log

Report broadband and telephone equipment defects to the relevant vendors

Attend to complaints and enquiries referred to by Communications Assistant

Highlight important events, special instructions and information to the team

Handle follow ups passed over from the previous shift

Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up

Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up

Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system

Qualifications

• At least 1 year of experience in the Hospitality/Service Industry preferred
• Good spoken and written English
• Computer Knowledge and OPERA knowledge is preferred
• Proficiency in multiple languages is preferred.
• Minimum ‘O’ level education with 5 credits or Diploma
• Excellent management, planning, decision making, interpersonal, communication and counselling skills.
• Possess knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management and Property Management System

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