Remote IT Support Engineer - End-User Experience

motional; Singapore; Hybrid; SGD 52,000 - 76,000; Full time

Job summary

Motional is seeking an IT Engineer in Singapore to act as the face of IT for end users and executives, delivering world-class support across local and remote sites.

You will configure and maintain workstations, image devices, manage inventory, and help automate tasks while improving the end-user experience and maintaining high uptime across the department.

This role requires 2+ years of cross-OS support, strong troubleshooting, IT security practices, and a collaborative, self-motivated attitude.

Qualifications

• 2+ years of experience supporting desktop systems across Windows, Mac, and Linux.
• Strong ability to troubleshoot a wide range of problems and communicate effectively.
• Familiarity with IT security practices in a corporate environment.

Responsibilities

• Serve as the face of IT, delivering world-class customer service to end users and executives.
• Document and process incident requests to meet SLA requirements.
• Proactively monitor AV and conferencing equipment; manage IT inventory lifecycle.
• Master and execute hardware imaging and configuration for workstations and laptops.
• Create and maintain clear internal and external support documentation.
• Collaborate with internal and external teams to drive IT projects and OKRs.
• Support security practices to protect company IP and maintain high uptime.

Skills

IT support

Customer service

End-user support

OS: Windows/Mac/Linux

Documentation

Job description

Motional is seeking an IT Engineer in Singapore to act as the face of IT for end users and executives, delivering world-class support across local and remote sites.

You will configure and maintain workstations, image devices, manage inventory, and help automate tasks while improving the end-user experience and maintaining high uptime across the department.

This role requires 2+ years of cross-OS support, strong troubleshooting, IT security practices, and a collaborative, self-motivated attitude.