Remote IT Service Desk Engineer – 1st & 2nd Line Support

Alphaeus Pte. Ltd.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading IT support company in Singapore is looking for an IT Support Specialist to provide off-site technical assistance and ensure customer satisfaction. The ideal candidate has at least 6 months of experience in IT support, strong communication skills, and knowledge of Windows OS and Active Directory. This role offers exposure to various IT-related issues and a chance to deliver quality service to users.

Qualifications

• At least 6 months of IT technical support or call centre experience.

Responsibilities

• Provide off-site IT support to end-users, ensuring high levels of customer satisfaction.
• Handle incoming calls and respond promptly to user requests.
• Deliver first-level troubleshooting and resolve technical issues effectively.
• Assist with user account administration, including activation, changes, and terminations.

Skills

Strong communication skills

Customer-service mindset

Knowledge of Windows OS

Active Directory account administration

Microsoft Outlook

Mobile device support

Education

Minimum Nitec in any discipline

Job description

A leading IT support company in Singapore is looking for an IT Support Specialist to provide off-site technical assistance and ensure customer satisfaction. The ideal candidate has at least 6 months of experience in IT support, strong communication skills, and knowledge of Windows OS and Active Directory. This role offers exposure to various IT-related issues and a chance to deliver quality service to users.