Remote Helpdesk Support Engineer | IT Troubleshooter

SHINY PEOPLE HR CONSULTANCY PTE. LTD.; Singapore; Remote; SGD 31,000 - 50,000; Full time

Job summary

SHINY PEOPLE HR CONSULTANCY PTE. LTD. is seeking a Helpdesk Support Engineer to provide multi-channel IT support from a remote setting in Singapore.

You will handle requests via phone, email, and chat and perform remote troubleshooting for end users across software, hardware, and basic network issues. The role requires familiarity with Active Directory and Office 365, experience with ticketing systems, and strong communication skills to deliver excellent customer service.

Qualifications

• IT Helpdesk / Service Desk / Technical Support experience
• Strong communication & customer service skills
• Good troubleshooting & problem-solving skills
• Familiar with AD & Office 365
• Experience with ticketing systems is a plus
• Able to manage multiple support cases efficiently

Responsibilities

• Handle IT support requests via phone, email & chat
• Provide remote troubleshooting to end users
• Resolve software, hardware & basic network issues
• Support Active Directory & Office 365-related issues
• Use remote tools such as RDP, VPN & MDM
• Manage tickets via ServiceNow / Zendesk
• Monitor systems & alerts
• Escalate complex issues to L2 / onsite engineers
• Maintain accurate case records & documentation

Skills

Communication skills

Customer service

Troubleshooting

Multitasking

Tools

Active Directory

Office 365

ServiceNow

Zendesk

RDP

VPN

MDM

Job description

SHINY PEOPLE HR CONSULTANCY PTE. LTD. is seeking a Helpdesk Support Engineer to provide multi-channel IT support from a remote setting in Singapore.

You will handle requests via phone, email, and chat and perform remote troubleshooting for end users across software, hardware, and basic network issues. The role requires familiarity with Active Directory and Office 365, experience with ticketing systems, and strong communication skills to deliver excellent customer service.