IT Support Technician – End-User Help & AD Admin

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is seeking an IT Helpdesk technician to respond to IT requests via email, portal, and phone, and to perform initial diagnostics with remote access tools.

You will support Windows desktops (7/8/10/11), Office 2013/2016 and Office 365, AD accounts, and basic networking, while maintaining clear communication with users and delivering timely updates on ticket progress.

Qualifications

• 1 year of experience in IT support or IT operations.
• Recognized industry certifications in PC, Network and Server support.
• Knowledge of operating systems and application software.
• Experience with Windows Desktop configurations (7/8/10/11).
• Experience with Microsoft Office 2013/2016 and Office 365.
• Basic networking experience desirable.

Responsibilities

• Respond to IT requests from all emails, portal, and telephone within the agreed targets.
• Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices.
• Communicate clearly to users in a timely and polite manner and keep the end user-informed of progress.
• Manage creation, modification, and deletion of user accounts (FTP, Active Directory, file permissions).
• Support applications such as Microsoft Lync/Skype for Business, GoToMeeting, Outlook and email archiving tools.
• Provide basic PC installations and configuration tasks.
• Any other ad-hoc duties as assigned by supervisor.

Skills

Troubleshooting

Remote support

Windows support

Office 365

Network basics

Active Directory

CompTIA A+

Education

Industry certifications in PC/Network/Server

Tools

GoToMeeting

Lync/Skype for Business

Microsoft Outlook

Email archiving tools

Job description

RECRUIT EXPRESS PTE LTD in Singapore is seeking an IT Helpdesk technician to respond to IT requests via email, portal, and phone, and to perform initial diagnostics with remote access tools.

You will support Windows desktops (7/8/10/11), Office 2013/2016 and Office 365, AD accounts, and basic networking, while maintaining clear communication with users and delivering timely updates on ticket progress.