Strategic Enterprise CS Lead: Hybrid Onboarding & Growth

Argus Media group; Singapore; Hybride; SGD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Medical coverage (GP & specialist)

Dental and hospitalisation

20 vacation days (year 1)

Hybrid work model

Extensive training

Résumé du poste

Argus Media group is seeking a high-impact Customer Success leader to drive onboarding, adoption and value delivery for enterprise accounts in Singapore. You will manage health, renewals and expansion through predictive insights, engaging senior stakeholders to align Argus solutions with long-term priorities.

You will mentor CS managers, contribute to portfolio strategy, and leverage AI-driven reporting to identify risks and growth opportunities, while collaborating with product, editorial, and

Qualifications

• Executive-level communication and strategic consultative engagement.
• Deep product and industry expertise across assigned portfolios.
• Advanced data analysis, insight synthesis, and strategic storytelling.

Responsabilités

• Lead strategic onboarding and adoption initiatives across enterprise or complex accounts.
• Manage account health, retention, renewals, and expansion through predictive insights and proactive engagement.
• Engage senior client stakeholders to align Argus solutions with long-term business priorities.
• Represent the voice of the customer to influence product, content, and service delivery.
• Execute against Customer Success playbooks and contribute to process improvements.
• Leverage automation, AI insights, and digital tools to identify risks and growth signals.
• Mentor and support Customer Success Managers and build team capability.
• Contribute portfolio insights and strategic recommendations to CS leadership.

Connaissances

Executive-level communication

Strategic consultative engagement

Data analysis & storytelling

Complex account lifecycle management

Stakeholder management

Cross-functional influence

Mentoring colleagues

CRM platforms proficiency

Digital engagement tools

AI-enabled reporting

Outils

CRM platforms

AI reporting tools

Digital engagement tools

Description du poste

Argus Media group is seeking a high-impact Customer Success leader to drive onboarding, adoption and value delivery for enterprise accounts in Singapore. You will manage health, renewals and expansion through predictive insights, engaging senior stakeholders to align Argus solutions with long-term priorities.

You will mentor CS managers, contribute to portfolio strategy, and leverage AI-driven reporting to identify risks and growth opportunities, while collaborating with product, editorial, and