Enterprise CS Regional Leader — Hybrid & Growth

OutSystems Singapore Pte. Ltd.; Singapore; Hybrid; SGD 180,000 - 260,000; Full time

Benefits offered by this job

Base salary + bonus

Medical insurance

Hybrid workspace

Career growth & mobility

Diversity & inclusion

Job summary

OutSystems Singapore is seeking an experienced Customer Success Leader to scale a team of Customer Success Managers supporting high-touch enterprise accounts.

You will work closely with the RVP of Sales and cross-functional field teams including Solution Architects, Business Value Consultants, Technical Success Managers, Professional Services, and Channel Partners to set and deliver strategic outcomes for your territory's book of business.

Qualifications

• 12+ years in customer-facing roles with enterprise SaaS/PaaS experience.
• Proven ability to lead and scale teams of CSMs.
• Experience partnering with enterprise sales to manage territory health.
• Background in high-touch enterprise models and programs.
• Strong data-driven decision making and forecasting abilities.

Responsibilities

• Oversee, hire, and develop a high-performing team of CSMs for enterprise accounts.
• Define operational plans, goals, and metrics with the RVP.
• Ensure customer journey principles and mitigate account risks cross-functionally.
• Assign portfolios, participate in QBRs, and align with sales leadership.
• Drive adoption, reduce churn, and maximize customer value with cross-functional teams.
• Analyze metrics and deliver monthly insights to executive leadership.

Skills

Strategy

Leadership

Customer Success

Data Analytics

Stakeholder Mgmt

Enterprise SaaS

Tools

CRM

Job description

OutSystems Singapore is seeking an experienced Customer Success Leader to scale a team of Customer Success Managers supporting high-touch enterprise accounts.

You will work closely with the RVP of Sales and cross-functional field teams including Solution Architects, Business Value Consultants, Technical Success Managers, Professional Services, and Channel Partners to set and deliver strategic outcomes for your territory's book of business.