Strategic CS Manager – Public Sector (Hybrid)

MICROSOFT REGIONAL SALES PTE. LTD.

Singapore

Hybrid

SGD 110,000 - 180,000

Full time

3 days ago

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Job summary

Microsoft Regional Sales Pte. Ltd. in Singapore is seeking a Customer Success Account Manager to act as the strategic orchestrator for public sector customers, driving value realization and cross-team collaboration.

You will lead end-to-end post-sales delivery, ensuring alignment of resources and programs with customer goals. The role requires strong leadership in customer success, delivery management, and cloud platform adoption, with hybrid work flexibility and frequent client-site engagement

Qualifications

Bachelor's degree required with 4+ years in customer success, solution delivery, or portfolio management; Master’s with 3+ years acceptable.
Equivalent experience considered for candidate with relevant background.
Public sector experience is preferred.

Responsibilities

Manage relationships with key customer stakeholders to enable solution delivery and health.
Lead customer success strategy and growth, aligning objectives with Microsoft portfolio.
Link Customer Success Plans with account priorities and develop bookable programs of work.
Support delivery and program management, including reviews and prioritization of engagements.
Align Microsoft technology with customer goals to maximize outcomes.
Track adoption and usage to identify opportunities for retention and expansion.