Quality & Process Improvement Executive (Freight Forwarding)

WECRUIT PTE. LTD.; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A logistics recruitment firm is seeking a qualified candidate for a logistics role in Singapore. The role requires at least 2 years of experience in freight forwarding or logistics, with responsibilities including monitoring operations for compliance, supporting audits, and coordinating projects. Candidates should have a diploma in Logistics, Supply Chain, or related fields. Opportunities for professional development and travel may be required.

Qualifications

• Minimum 2 years of relevant experience in freight forwarding or logistics.
• Air and ocean freight exposure preferred.

Responsibilities

• Monitor operations to ensure compliance with quality standards.
• Support audits and quality-related activities.
• Act as point-of-contact for stakeholders.
• Coordinate projects and meet customer expectations.
• Prepare and maintain SOPs and documentation.
• Conduct training for staff and partners.
• Work on system improvements with the IT team.
• Provide daily operational support.
• Prepare operational and KPI reports.
• Respond to customer inquiries promptly.
• Align processes across operational teams.
• Support continuous improvement initiatives.
• Assist with special customer requests.
• Travel overseas if required.

Skills

Quality assurance

Project coordination

Customer service

Operational support

Education

Diploma or above in Logistics, Supply Chain, Transportation, International Business, or related fields

Job description

Responsibilities

• Monitor and ensure operations comply with quality standards and regulatory requirements.
• Support audits, qualification programmes, claims, and other quality-related activities.
• Act as the operations point-of-contact for both internal and external stakeholders.
• Coordinate projects and ensure timelines and customer expectations are met.
• Prepare and maintain SOPs and process flow documentation.
• Conduct training sessions for internal staff and external partners when required.
• Work with the IT team on system improvements, integration, and testing for new projects.
• Provide daily operational support and resolve issues efficiently.
• Maintain regional SOPs and ensure processes are consistently followed.
• Prepare operational and KPI reports on a daily, weekly, and monthly basis.
• Respond to customer enquiries and requests in a timely manner.
• Serve as a communication hub between customers, internal teams, and external partners.
• Align processes across different operational teams to improve efficiency.
• Support continuous improvement initiatives with the Operations Manager.
• Assist with ad-hoc quotations and special customer requests.
• Travel overseas when required.
• Perform other duties as assigned by Management.

Job Requirements

• Diploma or above in Logistics, Supply Chain, Transportation, International Business, or related fields.
• Minimum 2 years of relevant experience in freight forwarding or logistics; air and ocean freight exposure preferred.

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Wecruit Pte Ltd

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