Quality & Customer Success Engineer

Recruit Express Pte Ltd

Singapore

On-site

SGD 32,000 - 52,000

Full time

13 days ago

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Job summary

Recruit Express Pte Ltd in Singapore invites applications for a role focused on supporting program and quality initiatives with efficiency and integrity. You will provide prompt technical information to customers, gather feedback on product quality and service, and communicate insights to management to drive improvements.

You will adhere to all safety, quality and housekeeping policies, observe site rules, and participate in failure analysis and reporting.

Qualifications

Must be able to provide prompt and accurate technical information to customers.
Must be able to understand and communicate feedback on product quality and service to management.
Ability to work with cross-functional teams to drive quality improvements.

Responsibilities

Provide prompt technical information and assistance to customers.
Gather and communicate customers’ feedback concerning product quality, delivery & services to management.
Highlight and lead customer satisfaction activities with other departments.
Adhere to all customer rules, compliance, quality and safety policies.
Ensure good housekeeping and observe safety rules on company and customer premises.
Perform failure analysis and prepare failure analysis reports for defective products.
Receive training to competency for failure analysis and identify/verify defective products.
Lead and execute control and containment activities in quality trouble situations and escalate as needed.