Customer Quality Engineer - Precision Manufacturing

Recruit Now Singapore Pte Ltd; Singapore; On-site; SGD 61,000 - 73,000; Full time

Job summary

Recruit Now Singapore Pte Ltd invites qualified candidates for the Customer Quality Engineer role at our precision engineering client. The position focuses on managing customer quality expectations, handling complaints, and driving root-cause analysis across cross-functional teams.

You will lead 8D investigations, support IATF 16949 and ISO audits, and monitor KPIs while collaborating with SQE, Process and Operations to prevent recurrence and improve product quality in automotive, medical, and

Qualifications

• Diploma or Bachelor’s degree in engineering or quality management or related field.
• Knowledge of Quality Management Systems.
• Internal Auditor for ISO 9001 and IATF 16949.
• 8D investigations experience.
• Minimum 3 years in precision metal stamping industry.
• Automotive IATF 16949 / VDA 6.3 or high-volume manufacturing preferred.
• Familiar with Core Tools, APQP, PPAP, PFMEA, Control Plan, SPC and MSA.

Responsibilities

• Act as primary contact for customer quality concerns and coordinate with customers on quality specs.
• Lead customer complaint investigations using 8D, 5 Why, Ishikawa; respond with 3D & 8D replies.
• Lead KPI for customer complaints with Quality/Process engineers and operations.
• Analyze dimensional, visual, plating, material and reliability data; review trends and defect rates.
• Work with cross-functional teams to address feedback and ensure corrective actions are effective.
• Participate in QMS and ISO/IATF audits and third-party certifications.
• Maintain records of complaints, deviations, concessions and corrective actions.
• Lead 14Q Quality Principles across plant functions; train and coach staff.
• Organize continuous improvement using SPC, CP, Pareto, Fishbone, etc.
• Support supplier issues with containment and corrective actions.
• Promote lessons learned and horizontal deployment across parts and processes.

Skills

Quality engineering

8D investigations

IATF 16949

ISO 9001

Education

Engineering or quality management degree

Job description

Recruit Now Singapore Pte Ltd invites qualified candidates for the Customer Quality Engineer role at our precision engineering client. The position focuses on managing customer quality expectations, handling complaints, and driving root-cause analysis across cross-functional teams.

You will lead 8D investigations, support IATF 16949 and ISO audits, and monitor KPIs while collaborating with SQE, Process and Operations to prevent recurrence and improve product quality in automotive, medical, and