Senior Customer Quality Lead — Semiconductors & EMS

RECRUITPEDIA PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

RECRUITPEDIA PTE. LTD. is supporting a leading Contract Manufacturing company in Singapore's East to hire a Customer Quality Manager. You will lead a team of Customer Quality Engineers and Outgoing Quality Inspectors and act as the primary quality contact for key customers.

You will monitor defects and KPIs, drive 8D/CAPA/root-cause actions with cross-functional teams, oversee outgoing quality against specs, and champion a culture of customer-focused quality and continuous improvement.

Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, Electronics, or related discipline.
• Minimum 5 years of relevant experience in customer quality and quality management.
• Experience in EMS, electronics, contract manufacturing, or high-volume manufacturing preferred.
• Strong knowledge of QMS, 8D, CAPA, root-cause analysis and continuous improvement.

Responsibilities

• Lead and develop a team of Customer Quality Engineers and Outgoing Quality Inspectors.
• Act as the primary quality contact for key customers, managing customer quality expectations and requirements.
• Monitor customer quality performance, including defects, complaints, returns, escapes, and KPIs.
• Lead customer complaint investigations and drive root-cause analysis, corrective actions, and preventive actions.
• Coordinate 8D, CAPA, and structured problem-solving activities with cross-functional teams.
• Review and approve customer quality reports, corrective action responses, inspection results, and related documentation.
• Oversee outgoing quality inspection to ensure products meet customer specifications and acceptance criteria before shipment.
• Establish and monitor quality KPIs, identify trends, and drive continuous improvement initiatives.
• Work closely with Manufacturing and Engineering to prevent recurring quality issues and improve process capability.
• Participate in customer audits, quality reviews, business reviews, and NPI activities as required.
• Promote a strong customer-focused quality culture across the organization.
• Ensure compliance with applicable quality management systems, customer requirements, and company procedures.

Skills

Team leadership

Customer liaison

Root-cause analysis

Quality management

Continuous improvement

Education

Bachelor's degree in Engineering or related field

Tools

QMS (ISO 9001) knowledge

Job description

RECRUITPEDIA PTE. LTD. is supporting a leading Contract Manufacturing company in Singapore's East to hire a Customer Quality Manager. You will lead a team of Customer Quality Engineers and Outgoing Quality Inspectors and act as the primary quality contact for key customers.

You will monitor defects and KPIs, drive 8D/CAPA/root-cause actions with cross-functional teams, oversee outgoing quality against specs, and champion a culture of customer-focused quality and continuous improvement.