Customer Quality Engineer: Lead Root-Cause & QA Improvement

Pasona Singapore Pte. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Pasona Singapore Pte. Ltd.

is seeking a Customer Quality Engineer to manage product quality from the customer’s perspective, serving as the primary technical interface between customers and internal teams to ensure quality requirements are met and issues are resolved quickly. The role focuses on customer complaints, quality incidents, audits, and continuous improvement, with responsibilities spanning root cause analysis, corrective actions, KPI monitoring, and cross-functional coordination with

Qualifications

• Degree in Engineering, Science, Quality Management or equivalent.
• 2 years experience above in a QA role, Data Analyst or similar function is preferred.
• Candidates with no experience are welcome to apply.

Responsibilities

• Serve as the main point of contact for customer quality issues.
• Communicate investigation status, root cause, and corrective actions clearly to customers.
• Lead customer complaints, RTV, and quality claims.
• Drive structured problem-solving activities.
• Prepare regular quality reports and dashboards for customers and management.
• Support customer audits and quality system reviews.
• Follow up on audit findings and closure actions.

Skills

8D

FMEA

SPC

RCA

Education

Degree in Engineering, Science, Quality Management or equivalent

Job description

Pasona Singapore Pte. Ltd.

is seeking a Customer Quality Engineer to manage product quality from the customer’s perspective, serving as the primary technical interface between customers and internal teams to ensure quality requirements are met and issues are resolved quickly. The role focuses on customer complaints, quality incidents, audits, and continuous improvement, with responsibilities spanning root cause analysis, corrective actions, KPI monitoring, and cross-functional coordination with