IT Service Quality & Delivery Lead

Recruit Express Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Recruit Express Pte Ltd is seeking an experienced professional to manage and plan customer support activities, including developing processes and procedures. The role includes auditing delivery quality and ensuring prompt problem resolution to meet customer expectations.

You will maintain compliance of performance audit processes and drive continuous quality improvement programs. Experience with IT systems planning and data analysis is highly valued in this position.

Qualifications

• Bachelor’s degree in Computer Sciences or equivalent.
• At least 7 years of technical service experience in IT services.
• Experience in setting up and managing Windows/Linux servers.
• Experience with WOG is preferred.
• Knowledge and experience in IT systems and process planning.

Responsibilities

• Manage and plan customer support activities, including developing related processes and procedures.
• Audit product delivery quality and respond promptly to problems to meet customer expectations.
• Maintain and ensure compliance of performance audit processes.
• Manage continuous quality improvement programs.
• Deploy customer audit processes and reporting in assigned areas as required.
• Assist in data analysis and focus on defined KPIs with regular reporting.
• Perform other ad-hoc duties as assigned by supervisor.

Skills

Technical service

Windows servers

Linux servers

IT systems planning

Data analysis

Education

Bachelor’s degree in Computer Sciences or equivalent

Tools

Windows Server

Linux Server

Job description

Recruit Express Pte Ltd is seeking an experienced professional to manage and plan customer support activities, including developing processes and procedures. The role includes auditing delivery quality and ensuring prompt problem resolution to meet customer expectations.

You will maintain compliance of performance audit processes and drive continuous quality improvement programs. Experience with IT systems planning and data analysis is highly valued in this position.