Customer Quality Engineer: Root-Cause & Continuous Improvement

Thales Group; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Thales Singapore is seeking a Customer Quality Engineer to drive product quality, customer satisfaction and continuous improvement across manufacturing operations.

You will manage customer complaints, lead root cause investigations, implement corrective actions and support audits including ISO certifications. The role requires a engineering degree and 3–5 years in quality assurance, with experience in SPC, FMEA and data analytics being a plus.

Qualifications

• Bachelor's or diploma in Engineering, Quality Engineering, or related field.
• 3–5 years in quality assurance or manufacturing quality engineering.
• Experience with ISO quality standards, SPC, FMEA and quality tools.
• Proficiency in MS Office; knowledge of data analytics is a plus.

Responsibilities

• Manage customer complaints with initial responses within SLA.
• Lead root cause investigations and drive corrective actions.
• Develop and maintain site quality assurance plans translating customer requirements into controls.
• Support internal and external audits including ISO certifications.
• Monitor non-conformities and ensure proper documentation and closure.

Skills

Analytical skills

Problem-solving

Communication

Interpersonal skills

Education

Engineering degree or diploma

Tools

Excel

PowerPoint

Word

Power BI

Job description

Thales Singapore is seeking a Customer Quality Engineer to drive product quality, customer satisfaction and continuous improvement across manufacturing operations.

You will manage customer complaints, lead root cause investigations, implement corrective actions and support audits including ISO certifications. The role requires a engineering degree and 3–5 years in quality assurance, with experience in SPC, FMEA and data analytics being a plus.